search and carousel bug

Hi,
We experience two issues:

1. Could you please check the Ajax search in our website. https://amigobg.carrottechlab.com/

When we search a product without selecting a categor it shows no results.

2. The AJAX product tabs shows on home page shows only 3 items, while 5 are selected. The same issue is on “Similar products” on every product page.

3. Where can I change the color of the service icons on the homepage. They became transperent for some reason.

You can get my credentials from my other ticket.

Thank you!

Best regards,
Izabel

Hello,

I am checking the AJAX search and it works as it should: https://gyazo.com/a565a8b764dd968624bff30e68e55e47

As for the other issue with the tabs, please deactivate all the plugins except these ones:

Slider Revolution
WPBakery Page Builder or Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG
Check the issue.

If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

Best Regards

Hi,

Can you please check: https://new.amigobg.com/
The AJAX search is not working when you are trying to find a particular product “Панелен Радиатор KОРАДО Радик ” when you hit the “Search button” instead of selectind a product from the dropdown.

Can you please share if that could be fixed?

Thank you!

Hello,

Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.

Please, confirm the permission for plugins deactivation, and switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

Best Regards

Hello.

My name is Milen and I am working with Izabel.

The problem exists only on the desktop version and is due to the option to select a product category.

When we search for a product and click “Enter” or search without specifying a category, the URL is like “https://new.amigobg.com/?s=radiator&post_type=product&product_cat=0”

If we specify a category and then click “Enter” or search, the URL is like “https://new.amigobg.com/?s=radiator&post_type=product&product_cat=otoplitelni-tela”

In both cases, we got a 404 error page.

However, if we remove the parameter “&product_cat=XXX” we see the search result page.

Can we completely remove the “category” option from the search widget and remove its parameter from the search results URL via code in functions.php?

Please advice.

Hello,

Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.

Please, confirm the permission for plugin deactivation, and switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

Best Regards

[Author]

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