Previously, when I entered a keyword in the search bar and pressed Enter, I was redirected to a results page displaying products related to that keyword. However, this functionality no longer seems to be working. Could you please look into it?
Thank you for reaching out to us regarding the issue with the search bar. To diagnose this problem, I recommend temporarily disabling all third-party plugins to check if there might be a conflict that is affecting the search functionality.
If the problem persists, could you please provide us with temporary admin access to your WordPress dashboard? You can safely share the credentials using the Private content field.
Thank you for providing the login details. Upon accessing your WordPress dashboard, I would recommend running a reindex in Relevanssi, as this can often resolve search-related issues. Please navigate to the Relevanssi settings in the dashboard, and initiate a reindex. Settings -> Relevanssi -> Indexing
After completing this step, test the search functionality again and let us know if the issue persists.
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