Search by sku doesn’t work well

Hi,
I set the option in the theme setting to “Search by product SKU” and “Show SKU on search AJAX results”. If I write a SKU in the search bar, the preview result are effectvely show (screenshot 1 attached). But if I press enter and open the “Search result page”, it show that there aren’t products matching with my search.

How can I solve this problem?
Thanks in advance
Have a nice day
Davide Torosani

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Hello,

Sorry to hear about the inconvenience but can you please once make sure your WoodMart theme and Core plugin is updated to the latest version and then check back the issue again on your Site. The latest version of the Theme running is 7.0.4 and the Core version running is 1.0.35. If it is not updated then you can update the Theme and Core following the Documentation Guide: https://xtemos.com/docs-topic/update-the-theme/

If the issue still persists after updating the Theme and Core plugin, then could you please once try deactivating all the third party Plugins on your Site remaining the Theme required ones activated. If the issue gets resolved, then reactivate them one by one to see which Plugin is causing the issue.

If somehow issue still persists, then please take complete Backup of your Site first, then provide us the WP-ADMIN Login details of your Site in the Private Content field along with the permission to completely debug your Site which includes deactivating all the third party Plugins and removal of on-Site Customization changes too, so that we can thoroughly check this issue on your Site and assist you accordingly.

Best Regards

Thank you,

the plugin causing the issue is “Relevanssi” installed to active the theme option for AJAX results. Anyway, I don’t need really much that plugin and I will delete it.

Thanks in advance
Bye

Hello,

We are glad that you were able to find out the conflict plugin in this regard and manage to solve your issue yourself. You are great !

Let us know if you need any further assistance regarding the Theme, we are always there for your help !

Thanks for contacting us.
Have a great day !

Topic Closed.
Best Regards

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