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Search By SKU Not Working.

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  • #584757

    it-1760
    Participant

    Hi

    I tried to search for products by SKU, but it was not working. When I try to search for product SKU in the search bar, it shows “No Products Found,” but when I click on the search button, it redirects me to the proper product page.

    You can take any SKU from the products and try to search in the search bar.

    Please check the attached screen shot of the search issue.

    I have already disabled the plug-ins and switched the parent theme but it was not working, so please do not suggest those solutions.

    Please provide the solution ASAP.

    Thanks.

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    #584765

    Luke Nielsen
    Keymaster

    Hello,

    Please, confirm the permission for plugins deactivation, and switching to the parent/default theme. As soon as we complete the testing we will enable it all back.

    Kind Regards.

    #584778

    it-1760
    Participant

    Hi,

    Yes. You can also debug the issue using the below URL after logging in.

    We have added the plug-in, which provides the functionality to debug issues using a particular user, so it will not affect the full website on the front end.

    Thanks.

    #584960

    it-1760
    Participant

    Hi,

    Any Update on search issue?

    Thanks.

    #584987

    Luke Nielsen
    Keymaster

    Hello,

    After disabling 3rd party plugins, the search by SKU started to work – https://take.ms/ZpaLj so seems some 3rd party plugins affect it. Disable all plugins except these ones:

    Elementor or WPBackary
    Woodmart Core
    WooCommerce

    Then activate the plugins one by one, checking the issue to detect which one causes the request problem.

    Let me know if you have any questions.

    Kind Regards

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Viewing 5 posts - 1 through 5 (of 5 total)