Search category problem

[tecnico-5277]

Good afternoon
I’m having a problem searching by category on the sidebar, the following always happens, which I will now explain.

Main category/child category
warranty/printer
warranty/laptop
laptop/13″
laptop /14″

If I search for laptop only appears as child under warranty category
the others laptop/13″ and laptop /14″dont appear
Is possibel make they appear or even better only the main category appear or order by category?

Best regards

• This topic was modified 5 months, 1 week ago by tecnico-5277.

Hello,

Sorry to hear about the inconvenience. Kindly, please share your Site WP-ADMIN Login details in the Private Content field so that we can check this concern on your Site and help you out accordingly.

Best Regards,

Hello

On the lateral bar from the search on the store if you type “port” for example it will show “Portáteis” that is child category from “Extensao Garantia” but there is a maisn category with the name “Portateis” withou accentuation on “a”

Regards

but there is a main category with the name “Portateis” withou accentuation on “a” that not appear on search.

Regards

Hello,

Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site, and then check the issue. I am sure your issue will be solved. Then, activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

Otherwise, if the issue still exists, then keep the 3rd party plugins deactivated and let me know so I can check and give you a possible solution.

Best Regards,

Hello

I’m currently regenerating the store’s images
I can’t disable all plugins at the moment.
I’ll test them and give feedback as soon as I can.

Best regards

Hello,

To investigate this properly without affecting your live website. Please try to create a Staging platform where you can test issues, enable/disable features/plugins, thus such changes will affect the main site. Also, share the WP login details of the staging site so I can further check on your staging site and troubleshoot the issue.

The article below will help you to create it: https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/

Best Regards,

[Author]

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