search desktop

Hello

Since few days my search bar is not functionnal on Desktop only
On mobile its ok

I have disable all my plugin one by one, but nothing has changed it still not ok

Do you have an idea of the reason its ok on mobile and not on desktop

Thanks

Hello,

Please advise what is wrong. I am trying to find “Parfum” and I find the products: https://gyazo.com/d924a336635c483fcc84386482212b8d

Please provide more details.

Best Regards

Hello

I dont know how you did it
But I’ve tried from many computers and device and I’ve never access the search
Here’s my tests (link and attached)

https://gyazo.com/1a4433bba709116d5edbb90187cd3635

Hello,

Please click the “Search” icon, enter “Parfum” or “Valvet” https://gyazo.com/735aab8738ee6b6667e969cb8a73be1a then press “Enter”

Best Regards

Hello

Thanks but I try to
As you can see on my video, when I click on search icon nothing happens

Please note the URL to use in the private content

Hello,

You have not attached the video.

Best Regards

Please check this video
https://gyazo.com/1a4433bba709116d5edbb90187cd3635

Hello,

You are talking about search and show me My Account, Wishlist, and Cart icons. Please clarify what is wrong with them?

Best Regards

Please read all my messages and try to understand my issue

For the 3rd times

I try to open search on desktop but I can’t open it
I’ve tried from different device and I can’t reach the search bar on desktop
However It’s OK on mobile device

So it’s difficult to show you that I can’t open it

Is it clear ?

Do you understand my issue ?
Can you answer me please

Thanks

Hello,

I open the search without any problems: https://gyazo.com/a7d89ee214ed6816301d8bd3d48c8806

Best Regards

Hello

Which web browser do you use ?

And can you send the URL used please
The right URL is in the private content of this message

Hello,

I have checked the link you have provided in the private area in Firefox, Chrome, IE https://gyazo.com/d2a7f10b8d12cb35639417d09d78f2f6

What device and browser do you use?

Best Regards

I’ve made test from 2 devices
– MacOS / Chrome and Safari and Firefox (all in private area)
– Windows / Chrome and FireFox
And the search input is not enable on both

Also I’ve asked many people to test and no one has reached the input search

Hello,

Please provide all the Console screens from all the browsers where you have the problem: http://prntscr.com/zqn8tv

Best Regards

Hello

Please find attached the screens asked

Let me know if it’s ok

Hello,

Unfortunately, you have not attached the screens.

Please check and try again.

Best Regards

Hello

Please find attached the screens asked

Let me know if it’s ok

Attachments:

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Hello,

We see errors in the console that prevent the search from working properly, please disable all the cache, and the plugins not related to the theme and provide site admin access.

Best Regards

[Author]

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