Search feature not working in mobile

Hi!
I’m writting because of an issue with the search feature in mobile version.
When you tap on it, it opens for a few milisecs and then it closes automatically.

Could you help me with this?

Thanks!

Hello,

Please deactivate all the plugins except these ones:

Slider Revolution
WPBakery Page Builder or Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG

If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

Best Regards

Hi,
I’ve deactivated all plugins and the problem still remains.
Here’s site admin access. Please let me know when you’re going to work on the site!
Thanks

Hello,

Please describe the actions step by step to reproduce the problem. I have tried to find “Foca” and I got this result: https://gyazo.com/f51c1b79e8cb8c6aa9dc39b34025f5ed

Best Regards

Hi,
The problem doesn’t appear in the inspect tool. It only appears in real mobile devices. Here I attach 2 videos where you can see that when I click the search icon, the menu opens for a second and then automatically closes.
Hope you can understand the troubble with this images

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Hello,

We have checked deeply and seen the problem.

Please disable this option: https://gyazo.com/66913bfbd9b6fd060c5cf0f6bc980a63

We will fix this issue in the next update.

Best Regards

Hi,

I’ve disabled the option you mentioned, but the style of the site has been severely affected.
For example, in mobile version, menu icons aren’t visible.
I think this affects more the usability of the site than the issue with the search feature. Do you have any other possible solution?

Attachments:

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Hello,

Please check now after the cache has been cleared everything works well.

If you have any questions please feel free to contact us.

Best Regards

[Author]

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