Search function

Hi,

For example, when I do a search for “Apple” within category “Banana”, I get in the search results banana and apples. It is strange, because I don’t have “apple” within the category “banana”. It does a general search instead of specific category search.

This is the search functionality at the menu where you can select a category.

Can you help me to fix this?

Regards

Hello,

First of all thanks for choosing our Theme, we are glad to be you in the WoodMart WordPress family :-).

I have visited your website and the search is working absolutely fine as it should be.

Please elaborate on what issue you are actually facing with the help of a video or screenshots to check it myself and help you out accordingly.

Regard’s.
Xtemos Studios.

Thank you for fast response. The search is working, but not how it should be.

If you type “Apple” select category Desktop, it searches for every product with the name Apple. Category Desktop does not have anything with the title Apple in it.

Hello,

Please deactivate all the third-party plugins activate the parent theme then clear cache and check back.

If the problem continues then leave all the third-party plugins and provide with the admin panel login details of the website with the permissions to debug then we will troubleshoot with the theme plugins.

Best Regards.

Hello,

I deactivated all plugins and cleared cache but still not working.

This is what I mean, when I do a search on your demo:
https://woodmart.xtemos.com/?s=wall&post_type=product&product_cat=clocks

When I do it on my website:
https://www.website.com/search/clock

I don’t get the “?s=wall&post_type=product&product_cat=clocks” part, that is why it fails.

Hope this is more clear.

Hello,

Please deactivate all the third-party plugins activate the parent theme and provide with the admin panel login details of the website with the permissions to debug then we will troubleshoot with the theme plugins.

Best Regards.

Hello,

Thank you for your answer. I am providing the login details now. The website is in production, so please enable the plugins that are active after disabling (after fix).

I would appreciate it when you send a message when you finished, thank you.

Best regards

Hello,

I have logged into your website and all the third-party plugins are still activated.

Please deactivate all the third-party plugins activate the parent theme then tell me we will troubleshoot with the theme plugins.

Best Regards.

Hello,

I deactivated all plugins and put the website in maintance mode.
Please let me know when you finished, so I can put the website back online.

Thank you, hope you can fix it.

Hello,

I have logged into your website and checked by only activating the theme recommended plugins and the search is working absolutely fine now.

Screenshot for Clarification: https://ibb.co/ZfwBj4t

Please clear the cache and check back.

Best Regards.

Thank you for your support, it worked indeed. I found the plugin that didn’t work with search.

Most Welcome :-)

If you do not mind, can you please leave a 5 stars rating for our Theme & Customer and Technical Support by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in the future. It would encourage our work a lot. If you like our Theme and Support.

Thanks for contacting us.
Have a great day :-)

Topic Closed.
Best Regards.

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