Search header menu redirect on home page.

Hi,

We are experiencing an issue with the search bar in the header of our WordPress theme. When a search query is submitted, it redirects to the homepage instead of displaying the search results.

Could you please advise on how we can fix this issue?

Thank you for your support.

Best regards

Hello,

Thank you so much for contacting our support center.

To better assist you, could you kindly test the functionality with default WordPress themes such as TwentyTwenty or WooCommerce Storefront? This will help us determine whether the issue stems from our theme or elsewhere.

Regards

I conducted a test on the website http://carmelomarior7.sg-host.com/ (test environment for our company’s management system). Using the theme – YITH Proteo (child), the search leads to the page “Results for your search: test” instead of displaying the correct search results.

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Please test with WooCommerce Storefront theme instead. It is a basic theme for WooCommerce.

I was able to test on a site we manage with Woodmart. Once the search is entered and submitted, we see this path: https://bimbomaniasrl.it/?s=test&post_type=product, and the shop is filtered for that specific word. We would like to achieve this. The same applies to http://carmelomarior7.sg-host.com/?s=test&post_type=product, with the Storefront theme – see the attached screenshot.

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Sorry, but we are confused now. Could you please clarify which website has a problem and send us two screenshots: one of WoodMart and one of Storefront so we can see the difference? Take both screenshots on the same website.

Kind Regards

Apologies if I wasn’t clear! Let me explain better: The search issue is related to the site https://sweethomestoreonline.com/. I conducted two tests. The first was with this site, using the STOREFRONT theme as requested: http://carmelomarior7.sg-host.com/ (screenshot attached). Additionally, I ran another test on a site with the Woodmart theme (https://bimbomaniasrl.it/), performing a search, and in both cases, the result was a page with the shop filtered by the word “TEST”. Was I able to explain myself better?

Regards. Silvio Ricciutelli

If you have a problem with the sweethomestoreonline website, then you need to test with the Storefront theme on that website, too. We need to understand if it is caused by our theme or not.

I performed the test on the site in question, https://sweethomestoreonline.com/, by installing the Storefront theme. The search functionality works correctly, displaying the shop filtered with the searched term. I’m attaching a screenshot for reference. path : https://sweethomestoreonline.com/?s=test&post_type=product

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Good morning,

Since yesterday at 8:44 PM Italian time, we have experienced a service disruption on the sweethomestoreonline website. Have you made any changes?

We look forward to your response.

Regards

Hello,

As we can see, your website is working correctly at the moment. Could you please temporarily disable all plugins that are not related to our theme temporarily and send us your FTP access?

Kind Regards

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