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search is not working

Viewing 6 posts - 1 through 6 (of 6 total)
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  • #629374

    kidsdial4
    Participant

    we are using fibosearch plugin , when we enter any text in search bar and click on enter buttton, it is redirecting to home page. when i contacted to fibosearch team, they have checked from all angle and thay came to below conclusions in the below screenshots :

    https://imgur.com/a/djjabw3

    Also

    https://imgur.com/a/CkYJiWC

    As this is live productsion site, please resolve as soon as possible

    #629383

    Artem Temos
    Keymaster

    Hello,

    Could you please record a short video of how it works with the default WordPress theme?

    Kind Regards

    #629687

    kidsdial4
    Participant

    Here is the video link :

    https://jumpshare.com/s/TQFk0TRrW9EaqI7OjRAN

    please check private content for more info.

    #629732

    Artem Temos
    Keymaster

    It looks like you did some customization in the parent theme. Could you please reinstall the theme completely to restore all original files?

    #629746

    kidsdial4
    Participant

    before we do reinstall the theme again, we want to take backup of the theme . we took the backup of theme files in this folder : /opt/bitnami/wordpress/wp-content/themes , is there anywhere else we need to take backup ?

    what about child theme ? do we need to install child theme also ?

    will it affect database also ?

    is all the database changes will be lost ?

    #629850

    Artem Temos
    Keymaster

    Hello,

    Yes, you can backup the themes folder. But it is always recommended to make full backups every day.

    You don’t need to make any changes to the child theme. Your database will not be affected. But anyway, better to make a backup.

    Kind Regards

Viewing 6 posts - 1 through 6 (of 6 total)