Search issue

Hi guys,
i have several issue with search function with this theme.

I.e., when i try to find “iPhone”, in the dropdown the results are showed are correct, but when I press enter, the results is different by those showed before.
This is most crucial for me, i want to see the same results as those shown in the preview.

Other issue, when I try to search one code (SKU) and press ENTER, if another code start with the same value that I wrote, it is show me this on his product page.

Attachments:

You must be logged in to view attached files.

Hello,

Please send me access to the admin dashboard so I will check your settings on the website.

Looking forward to collaborating with you!

Kind Regards

Ok, thk!

Hello,

Seems that access is limited so may I request you give me full access to the admin dashboard?

https://gyazo.com/acd09a7dc0ca0066e8f2b15f93a17f4e

Kind Regards

Ok, I set you with Administrator role

Hello,

Please confirm the permission for plugins deactivation, and switching to the parent. As soon as we complete the testing we will enable all back.

Looking forward to collaborating with you!

Kind Regards

I’ve been try this operation without results.
If you want to try, how much time do you need? The website is an e-commerce, and receive order…

Hello,

May I request you create a clone of the website and move it to the staging platform so we can test the issue there?

Looking forward to collaborating with you!

Kind Regards

Of course.

Hello,

The issue is some third-party plugins because after deactivating all unnecessary plugins the search started to work well, here is a video: https://gyazo.com/4d5a382f9bf709eac36a19314454c1e2

So please deactivate all plugins except these ones:

WPBakery Page Builder or Elementor
Woodmart Core
WooCommerce

If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

Kind Regards

I fixed my problems, but i have other problems.
For i.e. when i try to search “6400”, https://gicaelettronica.com/?s=6400&post_type=product

You can see “You search for “” “, without the text I tried to find.
In fact on search preview you can see many products starting with “6400..”

Hello,

This is due to the fact that our Ajax search can search by SKU, but the default cannot do that. So the Ajax search option works only with our theme.

I’d be happy to assist if you have any other questions or concerns.

Kind Regards

Is there a solution for this?

Hello,

We have the “Search by product SKU” option in the settings, which is currently responsible for searching using Ajax, and if this option is turned off, the Ajax search results will be the same as the default.

https://prnt.sc/tNei3GQZuv3G

Kind Regards

Ok, this settings is already active but not search by sku after press enter
Other problem are when i search ‘6400’ and then press Enter, it is as if only the numbers are not transmitted.
I attached the screen

Attachments:

You must be logged in to view attached files.

Hello,

Please try to change the translation in Loco Translate for showing the numbers, move all values to the translated text (quotes and Query) then clear the cache and recheck the issue.

https://prnt.sc/waoj_Mc5pTA9

Kind Regards

Done, but still not working

Attachments:

You must be logged in to view attached files.

Hello,

On the staging site, I have disabled all third-party plugins and that issue disappeared.

https://prnt.sc/eHSZNpr4APvg

https://prnt.sc/XEKpP7qD_MAk

https://prnt.sc/wPsZIqJv_uql

So please activate the plugins one by one, checking the issue to detect which one causes the problem.

Kind Regards

I fixed it. Thank you.

Hello,

Great! In case you need any additional help, I’d be more than happy to assist you.

Wish you all the best.

Kind Regards

[Author]

Posts