Home Forums WoodMart support forum Search results don’t match

Search results don’t match

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #454474

    prsocial
    Participant

    When using the search bar it shows the correct results with Ajax, but when pressing ‘enter’ the search results don’t match. It also doesn’t display the keyword I’m searching for.

    You can try it for example with searching ‘Ohuhu’ and in the Ajax dropdown the results display perfectly fine, but press enter and you see no Ohuhu results. Just random results. How to fix this?

    #454501

    Artem Temos
    Keymaster

    Hello,

    Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
    WoodMart core
    WooCommerce
    Elementor/WPBakery page builder
    Also, switch to the parent theme temporarily in Appearance -> Themes.

    Thank you in advance

    #454813

    prsocial
    Participant

    I found the plugin that causes the problem. It’s: Product GTIN (EAN, UPC, ISBN) for WooCommerce
    When I deactivate that one the problem is solved, but I need the plugin.

    Can you find a solution to make Woodmart compatible? We use EAN in products.
    The login is already provided.

    #454828

    Artem Temos
    Keymaster

    Hello,

    Could you please send us a link to this plugin so we can check this?

    Kind Regards

    #454829

    prsocial
    Participant
    #454849

    Artem Temos
    Keymaster

    As we can see, this plugin is no longer available because of security issue. https://gyazo.com/9d4e7faa2e3385534f5c975691c4e116
    We can’t check the problem and it is also not recommended to use it while the problem is not solved and the plugin is not restored on wordpress.org.

    Kind Regards

    #458972

    prsocial
    Participant

    I changed the plugin. Now it works. Thanks for looking into it!

    #459083

    Artem Temos
    Keymaster

    Great, we are glad that you sorted it out! Feel free to contact us if you have any further questions.

Viewing 8 posts - 1 through 8 (of 8 total)

The topic ‘Search results don’t match’ is closed to new replies.