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Search SKU

Viewing 13 posts - 1 through 13 (of 13 total)
  • Author
    Posts
  • #707239

    Adam
    Participant

    Good morning,

    we’re having a problem with the search engine. We have SKU search enabled, but without Relevanssi, after entering the SKU and pressing ENTER, it takes us to the correct product. With Relevanssi enabled, it suggests the correct products in Ajax searches, but after pressing Enter, it always returns no products, even though Ajax suggests the product.

    https://drive.google.com/file/d/1n8w8nBV2ogGmTPwvEXUMHL8dpSFe6BP0/view?usp=sharing

    #707293

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    Sorry to hear about the inconvenience. Kindly, please share your Site WP-ADMIN Login details in the Private Content field so that we can check this concern on your Site and help you out accordingly.

    Best Regards,

    #707295

    Adam
    Participant

    Hello,

    I am sending my login details.

    Best regards
    Adam

    #707351

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    I tested it on the default theme, and the result is the same. https://monosnap.ai/file/1bvFfw84LIh73SXidTVM2zt808YaCW

    Best Regards,

    #707383

    Adam
    Participant

    Hello,

    Have you done anything with the categories on the main page? I don’t see them…

    Attachments:
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    #707442

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    No, I haven’t made any changes to the categories on your site.

    Please check the homepage section where the categories were added and make sure the element is added.

    Best Regards,

    #707467

    Adam
    Participant

    Hello,

    The widgets have been moved to a different location—perhaps this is the result of your testing. But the search engine still isn’t working properly. In the example, the EX-11 product is found in the top search bar after Ajax, but clicking more results or pressing Enter doesn’t find the product.

    Best regards,
    Adam

    #707609

    Aizaz Imtiaz Awan
    Keymaster
    Xtemos team

    Hello,

    At the moment, we are unable to access your website: https://monosnap.ai/file/z90qet2uAESDLPPyC0TTlGiE54xMBH

    Best Regards,

    #707753

    Adam
    Participant
    #707866

    Artem Temos
    Keymaster
    Xtemos team

    Hello,

    Please send us your FTP access so we can check this.

    Thank you

    #707952

    Adam
    Participant

    Hello,

    Please restore the page quickly

    #707966

    Adam
    Participant

    Hello,

    I have restored the website, please fix the product search engine.

    #708033

    Artem Temos
    Keymaster
    Xtemos team

    Sorry, but the provided FTP access is wrong, and we can’t connect to the server.

Viewing 13 posts - 1 through 13 (of 13 total)