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Search SKU
- This topic has 12 replies, 3 voices, and was last updated 4 months, 3 weeks ago by
Artem Temos.
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AuthorPosts
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February 4, 2026 at 3:46 pm #707239
AdamParticipantGood morning,
we’re having a problem with the search engine. We have SKU search enabled, but without Relevanssi, after entering the SKU and pressing ENTER, it takes us to the correct product. With Relevanssi enabled, it suggests the correct products in Ajax searches, but after pressing Enter, it always returns no products, even though Ajax suggests the product.
https://drive.google.com/file/d/1n8w8nBV2ogGmTPwvEXUMHL8dpSFe6BP0/view?usp=sharing
February 5, 2026 at 8:54 am #707293Hello,
Sorry to hear about the inconvenience. Kindly, please share your Site WP-ADMIN Login details in the Private Content field so that we can check this concern on your Site and help you out accordingly.
Best Regards,
February 5, 2026 at 9:19 am #707295
AdamParticipantHello,
I am sending my login details.
Best regards
AdamFebruary 5, 2026 at 3:00 pm #707351Hello,
I tested it on the default theme, and the result is the same. https://monosnap.ai/file/1bvFfw84LIh73SXidTVM2zt808YaCW
Best Regards,
February 5, 2026 at 4:50 pm #707383
AdamParticipantHello,
Have you done anything with the categories on the main page? I don’t see them…
Attachments:
You must be logged in to view attached files.February 6, 2026 at 10:05 am #707442Hello,
No, I haven’t made any changes to the categories on your site.
Please check the homepage section where the categories were added and make sure the element is added.
Best Regards,
February 6, 2026 at 11:37 am #707467
AdamParticipantHello,
The widgets have been moved to a different location—perhaps this is the result of your testing. But the search engine still isn’t working properly. In the example, the EX-11 product is found in the top search bar after Ajax, but clicking more results or pressing Enter doesn’t find the product.
Best regards,
AdamFebruary 7, 2026 at 8:30 am #707609Hello,
At the moment, we are unable to access your website: https://monosnap.ai/file/z90qet2uAESDLPPyC0TTlGiE54xMBH
Best Regards,
February 9, 2026 at 9:48 am #707753
AdamParticipantHello,
please try again – https://drive.google.com/file/d/1qf6C2ga4KLZBap3QPAKhc1FASev5pBgb/view?usp=sharing
Best regards,
AdamFebruary 9, 2026 at 5:00 pm #707866Hello,
Please send us your FTP access so we can check this.
Thank you
February 10, 2026 at 10:21 am #707952
AdamParticipantHello,
Please restore the page quickly
February 10, 2026 at 11:35 am #707966
AdamParticipantHello,
I have restored the website, please fix the product search engine.
February 10, 2026 at 3:59 pm #708033Sorry, but the provided FTP access is wrong, and we can’t connect to the server.
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