Searching Problem

When searching in incognito – we are redirected to the home page instead of the search results – you can turn off the plugin that our programmer built called DIVINE-SEARCH to see the problem occur. This is not related to caching – we disabled all caching processes – so it is still like this and we were unable to resolve it.

Hello,

Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site, and then check the issue. I am sure your issue will be solved. Then activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

Otherwise, if the issue still exists, then keep the 3rd party plugins deactivated and share the WP login details, so I can check and give you a possible solution. Also, switch the child theme to the parent theme.

Best Regards,

I will create a development environment for you – because I don’t want to turn off all the plugins now and wait for an update – because it’s a live site, this is problematic, although I understand your demand for elimination – or I would be happy if you could at least coordinate with us a time when the plugins will be turned off while they are actually going to perform the test in order to minimize the meeting in operating the site.
What do you think?

Hello,

Please try to create a Staging platform where you can test issues, enable/disable features/plugins, thus such changes will affect the main site. Also, share the WP login details of the staging site so I can further check on your staging site and troubleshoot the issue.

The article below will help you to create it: https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/

Best Regards,

https://stagingapp20151.cloudwayssites.com/

Hello,

You have missed the admin login URL. Can you please share the WP admin login URL in the private area so I can check and give you a possible solution?

Best Regards,

please see admin login URL.

Hello,

The login details you provided are not working. Please share the correct login details so I can check the issue and give you a possible solution.

Best Regards,

Please see the correct details

Hello,

Sorry to say the login details are not working.
https://postimg.cc/0MrHVz8P

Best Regards,

https://stagingapp20151.cloudwayssites.com/wp-admin/

Hello,

Please check back your site and check the issue. I have updated the core plugin and WP Bakery on your site and it is working fine.

See Screenshot for clarification: https://postimg.cc/MMfWTN5Z

Best Regards,

[Author]

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