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Security problem with theme Woodmart

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  • #494522

    gerencia-1655
    Participant

    Hello, good day, I apparently have a security problem since the WordPress theme directs me to different pages where they ask for authorization or to allow downloads and cookies from malicious sites. I recently purchased the latest version of the theme and updated with this version, however, They continue directing you to these suspicious sites.
    What should I do to correct this problem without losing my site?

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    #494528

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Please deactivate all the plugins except these ones:

    Slider Revolution
    WPBakery Page Builder or Elementor
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

    #494808

    Hello,

    Please let us know if the problem has not been solved.

    Best Regards

Viewing 3 posts - 1 through 3 (of 3 total)