Select the real number of visitors, the front-end page does not display data

Select the real number of visitors, the front-end page does not display data

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The number of visitors is not visible on the mobile terminal

Hello,

Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.

Please, confirm the permission for plugins deactivation, and switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

Best Regards

please check

Hello,

Could you kindly check the access I cannot log in?

If you have any questions please feel free to contact us.

Best Regards

[oushedi]

Content:

• This reply was modified 2 years, 3 months ago by oushedi.

Hello,

Please check the issue on the child theme and update all the plugins.

Let us know if the problem remains.

Best Regards

All plugins updated, still the same problem

There is also a mobile terminal, click on buy now will be directed to the add shopping cart

please fix it asap

How long will it take to resolve

Hello,

Sorry for the delay.

We have checked and see the visitor count works. https://prnt.sc/tJ1XemUXaskI It does not count the current visitor. It counts all except you. If you want to check how it works, you need to open the same product from different IPs.

We see that “buy now” also works. https://gyazo.com/9cf6b04d43a54943d5b0d11ded4d5aef Please provide more details and actions step by step to reproduce the issue.

Best Regards

Other ip entry does not show the real number of people, and the mobile terminal clicks to buy will be directed to the shopping cart, not on the pc terminal

Apple mobile phone click to buy now, jump to the shopping cart

Hello,

Please make sure the different devices you check the product from having different IPs.

You can set the page where the button would lead in the Theme Settings: https://prnt.sc/xId68KerhLTo

If you have any questions please feel free to contact us.

Best Regards

Clicking on Buy Now on Android phones is normal, but clicking on Buy Now on Apple phones will be directed to the shopping cart

Hello,

We have checked on iPhone and we do not see the problem: https://drive.google.com/file/d/1JOiygiTQMZIXVLil7EgZtpjWk9rsy_8W/view?usp=sharing

Please provide the video screen showing the problem.

Best Regards

[Author]

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