Sendcloud relay point button does not appear

Hello,

When I select a relay point (generated with Sendcloud) the button to select the relay point does not appear.

I’ve already deactivated all the plugins and done all the updates but it doesn’t change anything.

Thanks for your help

Hello,

Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?

Regards

Hello,

I can confirm that this is coming from your theme.

Thank you in advance for your feedback

Hello,

Could you please elaborate your concern more with some useful Screenshots or small video of the issue so that we can better understand and assist you accordingly.

Best Regards.

I should have a button to select a relay point as shown in the screenshot, but with your theme nothing is displayed.

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On the checkout page

Hello,

Your issue has been resolved. under the Dashboard > Layouts > there was a Custom Layout enabled for the checkout page which is why you weren’t able to see the sendcloud button. So, for the time being we have disabled the checkout layout and now the button shows fine on your Site.

Please check back your Site after completely clearing the browser cache.

Best Regards.

Hello,

Did you find a issue ? I have the same problem

Hello,

@pomelo.alexia
Try to disable the custom layout for the checkout page and check the issue. You can do this in Dashboard > WoodMart > Layouts.

Best Regards.

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