Serious Issue with Checkout

Dear Support,

I have been troubleshooting this for the last 12 hours. When the user checks out, goes to the Paypal page. The transaction happens successfully but when the user returns to my site he sees “NO Product in the Cart” instead of order received page. I can see the order in the woocommerce order tab, even the receipts emails are sent.

I have checked all the plugins, then finally I just changed the theme and I was returned to the order received page (screenshot below).

Please address this on high priority as my conversions have gone down. More info is in the private tab.

Mazhar

password here, just incase you need it.

Hi,

Please, disable all external plugins and switch to the parent theme so we can check the problem.

Thank you

I have switched to TweentySeventeen and the below mentioned link is accessible.. When I switch it back to your theme this link is not accessible.

Have you disabled all the external plugins so we can test what is wrong?

[Author]

Posts