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Server tweaks – urgent help

Viewing 14 posts - 1 through 14 (of 14 total)
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  • #373082

    SunTeam
    Participant

    Dear Team,

    After struggling with our hosting provider, managed to optimise all the php values as advised.

    Could you help us to inspect after activating the theme using the following access and kindly fix it to make it work on Woodmart.?

    We really jeed to do full test today to launch our eebsite in 2-3 days. Kindly help us this time to make it work.

    Thank you

    #373083

    SunTeam
    Participant

    Please try to import retail demo for the landing page

    Thank you

    #373181

    Artem Temos
    Keymaster

    Hello,

    Sorry, but the password you provided seems to be wrong and we can’t access https://gyazo.com/13c2668356269c063c7adbc05e3c053a
    Could you please clarify what exactly you want us to do on your website?

    Kind Regards

    #373233

    SunTeam
    Participant

    Dear Team,

    Sorry for that, we tried to import Retail shop demo theme – due yo ajax errors it has stopped.

    Unfortunately, we couldn’t access any plugs at the backend.

    #373247

    Artem Temos
    Keymaster

    We see that you have some content already so our dummy content will not work well. If you want, please, disable all external plugins and we will try to import the dummy content for you. But note that it will conflict with your current content.

    #373377

    SunTeam
    Participant

    Dear Team,

    Ihave managed to import the retail demo to the staging website, But you can bale to see it takes too much time to load it. we have setup all the recommend PHP values s well.. we need your kind advise asap as The dev team can allow us to use the plugins feature only for few hours.

    In the mean time , please try to edit any page switch elementor and kindly help us to fix the loading issues or returning 534 errors.

    #373378

    SunTeam
    Participant

    Hi team,
    sorry I can see the header and footer design is not imported from the retail demo.Please help us.

    #373379

    Artem Temos
    Keymaster

    Hello,

    Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?

    As for the footer and header, it looks like you are using Elementor PRO which replaces our theme’s footer and header.

    Regards

    #373382

    SunTeam
    Participant

    Thank you Artem, it loads better with other themes , no issue , we are having issues only with woodmart

    Thank you

    #373383

    Artem Temos
    Keymaster

    We don’t see any problems with Elementor editing at the moment https://gyazo.com/62e306f808cc25949e0662da21958012

    #373387

    SunTeam
    Participant

    Dear Team,

    Thank you so much for reviewing, please try to swutch any thee or check sg optimser plugs options as weel.

    What is high php valyes to fix yhis loading issues?

    Is there any redirection issue?

    #373540

    Artem Temos
    Keymaster

    Hello,

    You can find our theme requirements in the documentation here https://xtemos.com/docs-topic/requirements-wordpress-set-up/
    Sorry, so what should we check now? Please, send us some screenshots of the problem.

    Kind Regards

    #373960

    SunTeam
    Participant

    Hi Team,

    Please check why it always returning with 524 issue , server requirements are Max , Please we can’t edit or view. we have requested from the day 1 of purchase, kindly help us asap. PFA image file

    Attachments:
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    #374139

    Artem Temos
    Keymaster

    5xx errors are usually generated by the server for different reasons. You need to consult with your hosting provider for help on this matter.

    Kind Regards

Viewing 14 posts - 1 through 14 (of 14 total)