Service Unavailable

[Madoo Webdesign]

Hello,

I can’t open our website frontend, backend is no problem.

when I disable woodmart core, the website is working. when I activate woodmart core again, it’s not working.
when I disable wpbackery builder the website is working.

Can you help, we have a lot of website with woodmart on our server with the same memory limit etc
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• This topic was modified 2 years, 4 months ago by Madoo Webdesign.

Hello,

Please, disable all external plugins and switch to the parent theme so we can check the issue.

Kind Regards

thanks for your reply, I disable all external plugins.
the message Service Unavailable is gone, but when I enable Woocommerce then “Service Unavailable” is back.

It looks like some PHP files are missing in the theme folder. Try to reinstall the theme completely and test how it works.

I reinstall the theme completly again, but same error.

Please, send us your FTP access also so we can investigate the issue further.

Kind Regards

yes, I have added the information.

We are not able to connect to your sever with this FTP. Please, check it from your end https://gyazo.com/5a0bca1a4bfa024d150cf1e9d87ba29a

Kind Regards

what is your IP-address? or install wp file manager.

Here is my IP 176.98.90.111

can you try agian? see attachement, I can login with these settings.

please let me know.

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Hello,

Thank you, we are able to connect now.
We checked your server but we didn’t find any error logs. Even with enabled WP_DEBUG the server still shows a generic 503 error and doesn’t display any PHP errors. Please, contact your hosting provider now and ask what is this error caused by. Yes, it might be a problem with the theme but in this case, there has to be some PHP error somewhere in the logs.

Kind Regards

thanks for your reply, I ask my hosting provider.
I will let you know.

I Ask my hosting provider and some test and check server logs.
we use all these requirements on https://xtemos.com/docs-topic/requirements-wordpress-set-up/)
see private content.

when woodmart core is activated, CPU and memory go skyhigh…

Hello,

Could you please let us know how you measure the CPU and give us access so we can check it from our side also?

Kind Regards

[Madoo Webdesign]

see attachement, I received from my provider.

we built more website on the same server and they have no problem.

• This reply was modified 2 years, 3 months ago by Madoo Webdesign.

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We need to be able to test this ourselves to understand if is it caused by WoodMart or not. CPU can be loaded by different things, not the theme only.

Kind Regards

yes, I understand.
Please let me know when you need something.

We need to be able to monitor your CPU load in real-time to be able to test it with our theme and without it and see the difference.

Kind Regards

Hello,

My hosting provider told me, you can check via SSH.
I Drop ssh details in private content.

We are not able to connect with this host and username https://gyazo.com/a4c05ff7117eac83d7b0e481540cfb01

okay, I give you directadmin access. after login go to terminal under System & Files.
you can use this.

It looks like you have an infinite loop in your categories navigation. The first category dropdown contains an HTML block that calls the menu itself creating the loop and breaking your server.

Kind Regards

many many thanks!! we have fixed.

You are always welcome! Feel free to contact us if you have any further questions.

Kind Regards

[Author]

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