Ship to another adress button doesn’t work

[tapiscaravane1]

Hi, to be honest i am very unsure if the issue comes from the theme or something else,
Just wanted to post it here just in case it was. you can find the video of the issue below (Video).

• This topic was modified 3 weeks, 6 days ago by tapiscaravane1.

Rebonjour,
La vidéo semble trop lourde pour le site,
Voici un lien : https://drive.google.com/file/d/1VJr2SBdqy9AUXMUHF4dyjrvlGiQhhCTa/view?usp=drive_link

Hello,

Could you please check how it works with some default WordPress themes like Twenty-twenty or WooCommerce Storefront to understand whether it is our theme issue?

Kind Regards

[tapiscaravane1]

Hi, i just tested by adding a base theme like you told me, and i don’t have the issue : https://prnt.sc/-7XlUaa6Mr3B
so i can confirm, that it comes from the theme

• This reply was modified 3 weeks, 5 days ago by tapiscaravane1.

Hello,

I apologize for the delay.

In this case, may I disable 3rd party plugins and enable the parent/default theme for testing?

Thank you for your time.

Kind Regards

sure feel free to do as you please

Hello,

It looks like the access is limited, here is a video: https://dropmefiles.com.ua/en/UZXSB

Let me know if I missed something.

Kind Regards

Fixed, I tried on an incognito mode and it seem to work now

Hello,

Sorry for the delay.

I have checked again and I have the same situation even when I enable the VPN: https://dropmefiles.com.ua/en/CQU6ZM4K, https://dropmefiles.com.ua/en/VXQeWYZHka

Let me know if I missed something

Kind Regards

i’m sorry for the delay, i had to renew our support license.
i added new accounts for you to check, and i believe i found the issue that was preventing you from logging in (hopefully)

if it still doesn’t work i will diactivate all plugins that might be related

Note : i tried to remove custom checkout field to see if it was related and still had the issue

Hello,

Now I see the button – https://prnt.sc/4LmOnRW6rH_S, let me know if you have sorted it out.

If on your side you do not see that button, please clear the browser cache and recheck it.

I await your response.

Kind Regards

Hi, hum yes the button seem to work now,
however the order summery seem to now be moved under for no reasons ?
https://prnt.sc/oWGACq-LhwhB
any idea why

Hello,

Could you please define this shortcode https://prnt.sc/P0rIlvy0bJiM not in the elementor section? Just remove that section and define the shortcode via Gutenberg (Shortcode element).

Kind Regards

[tapiscaravane1]

what do you mean ? via the plugin gutenberg ?

• This reply was modified 1 week, 4 days ago by tapiscaravane1.

i replaced it with the short code block, but the issue is unrelated, it worked yesterday and doesn’t anymore today for no specific reasons

Hello,

Give me full access to the admin panel because I cannot edit the page – https://dropmefiles.com.ua/en/BvZAyeTKk

Looking forward to hearing back from you!

Kind Regards

Sure, just give me 5 minutes

Should be fixed, you might need to login again (Also try login with the email and not the username)

Hello,

Still unable to login – https://gyazo.com/af90e46b9acecaaa6e22987b68cbfdef, as you see there are no any messages that the credentials are wrong, just the fields started to be empty and that is all.

Thank you for your time.

Kind Regards

[tapiscaravane1]

ok, sorry again for this issue, I just removed jetpack and anything that might block you, if it still doesn’t work i would be really confused

• This reply was modified 1 week, 3 days ago by tapiscaravane1.

Hello,

Could you please update the old access? Maybe the issue is in those old access credentials.

Looking forward to hearing back from you!

Kind Regards

Sure, i added the access below, i just tested them on a second pc to make sure they worked

To fix this issue, try to add the following code snippet to the Custom CSS area in Theme Settings.

form.woocommerce-checkout wc-order-attribution-inputs {
	order: 3;
}

In the next update it will be fixed.

Kind Regards

yep, it works, thanks !

Hello,

In case you need any additional help, I’d be more than happy to assist you.

Wish you all the best.

Kind Regards

[Author]

Posts