Shipping cost calculation issue in cart

Hello,

We are experiencing an issue with the shipping cost calculation in the cart. When entering the ZIP code, the field suddenly disappears, and we need to type it several times until the shipping cost is displayed.

We have already tested by disabling all plugins that could interfere with the calculation, but the issue still persists.

Could you please check and guide us on how to fix this problem?

Thank you.

Hello,

Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand if it is our theme issue or not?

Best Regards,

Hello,

We have conducted further tests, as requested, to better understand the issue.

When using the current theme, after entering the ZIP code, the field disappears, and we need to type it several times until the shipping cost is displayed.

However, when switching to the Hello Elementor theme, this problem does not occur, and the calculation works normally.

In addition, there is also an issue with the Shipping Methods Display Order.

With the current theme, even when setting the display order of the shipping methods in the settings, this order is not reflected on the calculation page.

When deactivating the current theme, this incorrect behavior also disappears, meaning the order is then respected.

Hello,

Could you please record a short video and describe how we can reproduce the issue on your website so we can check this for you.

Also, Share your Site WP-ADMIN Login details in the Private Content field so that we can check this concern on your Site and help you out accordingly.

Best Regards,

Hello,

Please find attached a demonstration video: I added a random product to the cart and went to the shipping cost calculation page. Notice that when entering the ZIP code for the first time, it disappears and I need to type it again. In this test, the error happened only once, but in other cases, it has occurred up to three times in a row.

I am also sending the portal access details along with this message.

Hello,

Yes, this is indeed an issue in our theme, and we have fixed it on your website. To see the changes, you need to clear the cache for the files. We will also include this fix in the update.

Best Regards,

Hello! Good morning everything is fine? I checked here, even clearing the cache the correction did not reflect. Has it already been applied to our specific website or should I wait for a general theme update?

Hello,

Yes, this will be fixed in our next update. We also noticed that your site is still serving a cached file.

This is how the file should look:
https://3dprime.com.br/wp-content/themes/woodmart/js/scripts/wc/estimateDeliveryOnCart.min.js?ver=8.2.8

But right now it looks like this:
https://3dprime.com.br/wp-content/themes/woodmart/js/scripts/wc/estimateDeliveryOnCart.min.js?ver=8.2.7

Best Regards,

Thank you very much for your attention! I cleared the cache through Cloudflare and the problem was solved!

Hello,

Sounds great that your issue has been solved.

If you have a moment, we’d really appreciate your feedback — it helps us improve the theme and shape future updates: https://tally.so/r/w4l54k

Thanks again for contacting us.

Topic closed.
Best Regards,

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