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Shipping Methonds Selection Problem

Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • September 18, 2023 at 10:13 am #496875

    websolut24
    Participant

    Hello,

    I have one problem with selection of shipping methods on Checkout page.

    As can you see on video https://drive.google.com/file/d/1AEgS3MJtfd8UAmHR2Z6DF9veYfsSMcYy/view?usp=sharing when I select the shiping method the radiobox button is not checked…

    why?

    thank you

    September 18, 2023 at 12:14 pm #496932

    Luke Nielsen
    Keymaster

    Hello,

    Could you please disable all plugins except these ones:

    Elementor or WPBackary
    Woodmart Core
    WooCommerce

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    Let me know the result.

    Kind Regards

    September 18, 2023 at 1:01 pm #496957

    websolut24
    Participant

    Hello

    I have done it already. The problem is not a plugin, unfortunately.

    Something else is going on

    September 18, 2023 at 2:23 pm #496979

    Luke Nielsen
    Keymaster

    Hello,

    Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?

    Kind Regards.

    September 18, 2023 at 5:33 pm #497098

    websolut24
    Participant

    Hello,

    The problem is only found using the woodmart theme

    can you help me? can you take a look for me on wp-admin?

    thank you

    September 19, 2023 at 9:55 am #497228

    Luke Nielsen
    Keymaster

    Hello,

    Ok, Please confirm the permission for plugins deactivation, and switching to the parent/default theme. As soon as we complete the testing we will enable it all back.

    Thank you in advance.

    Kind Regards

    September 19, 2023 at 2:52 pm #497378

    websolut24
    Participant

    Hello

    I confirm, you can do plugins deactivation and switching to the parent/default theme.

    Thank you

    September 19, 2023 at 3:27 pm #497390

    Luke Nielsen
    Keymaster

    Hello,

    Please remove the below hidden element because it could cause an issue.

    https://prnt.sc/Cxjy6EXPEjsE

    Let me know the results.

    Kind Regards

    September 19, 2023 at 5:37 pm #497471

    websolut24
    Participant

    Okay, fixed this!

    But see the screenshots, the problem with sidebar on mobile view…

    I have this problem on checkout page and categories achieve…

    how can I fix this? (that’s why I hide the element on checkoout)

    thank you

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    September 20, 2023 at 9:32 am #497627

    Luke Nielsen
    Keymaster

    Hello,

    You can fix it by applying patch # 497036. To do this, go to Dashboard -> WoodMart -> Patcher, find the corresponding patch and click on the “Apply” button. After applying this patch, you need to regenerate all CSS in Elementor -> Tools https://monosnap.com/file/0qaaC3mInLwztURmbBP6tpiqX7Zrno

    Kind Regards

    September 20, 2023 at 10:19 am #497658

    websolut24
    Participant

    Fixed all, thank you!

    September 20, 2023 at 10:42 am #497678

    Luke Nielsen
    Keymaster

    Hello,

    Always remember that you can reach out to us with any questions you may have.

    We wish you a splendid day!

    Kind Regards

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