Shipping Methonds Selection Problem

Hello,

I have one problem with selection of shipping methods on Checkout page.

As can you see on video https://drive.google.com/file/d/1AEgS3MJtfd8UAmHR2Z6DF9veYfsSMcYy/view?usp=sharing when I select the shiping method the radiobox button is not checked…

why?

thank you

Hello,

Could you please disable all plugins except these ones:

Elementor or WPBackary
Woodmart Core
WooCommerce

If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

Let me know the result.

Kind Regards

Hello

I have done it already. The problem is not a plugin, unfortunately.

Something else is going on

Hello,

Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?

Kind Regards.

Hello,

The problem is only found using the woodmart theme

can you help me? can you take a look for me on wp-admin?

thank you

Hello,

Ok, Please confirm the permission for plugins deactivation, and switching to the parent/default theme. As soon as we complete the testing we will enable it all back.

Thank you in advance.

Kind Regards

Hello

I confirm, you can do plugins deactivation and switching to the parent/default theme.

Thank you

Hello,

Please remove the below hidden element because it could cause an issue.

https://prnt.sc/Cxjy6EXPEjsE

Let me know the results.

Kind Regards

Okay, fixed this!

But see the screenshots, the problem with sidebar on mobile view…

I have this problem on checkout page and categories achieve…

how can I fix this? (that’s why I hide the element on checkoout)

thank you

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Hello,

You can fix it by applying patch # 497036. To do this, go to Dashboard -> WoodMart -> Patcher, find the corresponding patch and click on the “Apply” button. After applying this patch, you need to regenerate all CSS in Elementor -> Tools https://monosnap.com/file/0qaaC3mInLwztURmbBP6tpiqX7Zrno

Kind Regards

Fixed all, thank you!

Hello,

Always remember that you can reach out to us with any questions you may have.

We wish you a splendid day!

Kind Regards

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