Shop Filter Not Work

Hi, i have shop filter error wich is the filter don’t show the attributes and when i regenerate the product attributes lookup table it works but after the regeneration is done the filter not work and don’t show the attributes

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Hi mbenyahia002,

Thanks for reaching to us.

To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.

Regards,
Hung PD

Hi Hung,

Thank you for your response.
I will provide you with temporary WP Admin credentials in the Private Content area as requested.

Please let me know once you’ve finished so I can remove the access.

Best regards,
Mohamed Ben Yahia

Hi mbenyahia002,

Thanks for your patience.

I did with Regenerate the product attributes lookup table in Woocommerce > Status > Tools https://take.ms/LGpvf

and attributes are showing. Please double check.

Regards,
Hung PD

Hi Hung,

I did exactly what you did — I regenerated the product attributes lookup table in WooCommerce > Status > Tools — and it works at first.
However, after a short time (exactly after the regeneration is complete), the filter stops working again and the attributes no longer show.

It seems the issue keeps coming back and is not permanently fixed by regeneration.

Regards,
Mohamed

Hi mbenyahia002,

Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?

Regards,
Hung PD

Hi Hung,

I tried it on Flatsome with the plugin **Filter Everything**.
I found other people on the forums facing the same issue. I have now changed from Flatsome to Woodmart because I don’t want to rely on too many plugins like Filter Everything.
it works while the regeneration is in progress, but once the regeneration is done, it stops working.

Regards,
mbenyahia002

Hi mbenyahia002,

1. Can you let me how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront?

2. You also should deactivate all plugins (except Required Plugins) and then reactivate them one by one. This makes it very easy to isolate the plugin causing problems.

Please let me know how it goes.

Regards,
Hung PD

Hi Hung PD,

I switched to the Twenty Twenty theme and found no shop filter there. I also deactivated all plugins (except the required ones) and the issue still persists. Could you please check on your side? I’ve already provided you with /wp-admin access.

Regards,
mbenyahia002

Hi mbenyahia002,

With the default theme, you. can try Product Filters widget. By default, WoodMart widget couldn’t caused that issue. Please let me know how it goes.

Thanks for your patience.

Regards,
Hung PD

Hi Hung,

I didn’t find any Product Filters widget on Twenty Twenty theme. You can try it yourself since I’ve already given you access to the wp-admin.

Regards,
Mohamed

Hi mbenyahia002,

I tried to switch to default theme and used Filter product by attributes widget and faced same issue, which also means non-related to WoodMart theme.

For specialized assistance and potential solutions, I kindly suggest that you reach out directly to the WooCommerce plugin’s support team https://wordpress.org/support/plugin/woocommerce/, who are better equipped to provide you with the guidance you requires.

Regards,
Hung PD

Hi Hung,

I use Filter Everything Pro and it works fine. The problem only happens with the WoodMart filter, not with WooCommerce itself.

Regards,
Mohamed

Hi mbenyahia002,

Thanks for your patience.

Yes, indeed, we can see that the filters from a third-party plugin are working, but those from the theme are not. However, before addressing this issue, we’d like to clarify how our WOODMART WooCommerce Layered Nav widget works. In fact, it is just a visual wrapper for the default WooCommerce Filter Products by Attribute widget, which directly interacts with the database and returns attribute terms.

During our testing of the widgets on your site, we noticed that both the default widget and ours behave the same way. This is related to the Product lookup tables in WooCommerce, which generate values into the table and then display them. In this case, the issue lies on WooCommerce’s side, so you will need to reach out to their support team for more detailed information.

In the meantime, while waiting for their response, we recommend temporarily disabling the attributes lookup table https://monosnap.com/file/XVmLFRueVdVtMF7nkZ0aInprtnswkp — this should make the widgets work as expected https://monosnap.com/file/vCk23BmP8tCz4PXMAUS0rLYYutPUe1.

Regards,
Hung PD

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