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Shop filters do not work when searching for goods

Viewing 4 posts - 1 through 4 (of 4 total)
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  • #533309

    sadovit.help
    Participant

    Hello, please help, filters do not work on the store page, only when searching.
    That is, we enter keywords in the search, go to the result page, choose a filter and it does not work, an error occurs.

    I recorded a short video of how the filter does not work:
    https://drive.google.com/file/d/1cDCgqiZFKpMQ4LSA__n4LfHDezeJPKIV/view?usp=sharing

    Shop filters do not work when searching for goods
    https://i.imgur.com/2Qwo6Pe.png
    https://i.imgur.com/Cn3F2mE.png

    Please help what could be the problem, I am grateful for any advice

    #533548

    Hung Pham
    Participant

    Hi sadovit.help.,

    Thanks for reaching to us.

    You should deactivate all plugins (except Required Plugins) and then reactivate them one by one. This makes it very easy to isolate the plugin causing problems.

    Let me know how it goes.

    Regards,

    #534190

    sadovit.help
    Participant

    Thanks for the advice, I’ll definitely try it

    #534230

    Hung Pham
    Participant

    Hi sadovit.help,

    Keep us in mind for future questions and concerns, we’re always here to help!

    Regards,

Viewing 4 posts - 1 through 4 (of 4 total)