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Shop filters not showing

Viewing 14 posts - 1 through 14 (of 14 total)
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  • #331498

    nochestudio
    Participant

    Hi,

    The left section on our shop page, with all the category filters, is not loading, and can’t figure out what’s wrong. How do we get it back? Thank you!

    https://www.hmerrill.com/shop/

    #331500

    Hello,

    Have you tried to add the widgets to the Shop page widget area in Appearance > Widgets? https://xtemos.com/docs/woodmart/widgets/

    If you have any questions please feel free to contact us.

    Best Regards

    #331502

    nochestudio
    Participant

    Thanks for the response, yes the widgets are set up but no luck. See attached screenshots. Am I doing something wrong? could it be something else? The widgets used to show up.

    Attachments:
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    #331538

    Hello,

    Please, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

    #331540

    nochestudio
    Participant

    Ok. Access info below. Yes, you have permission for all that you mentioned. Let me know if you have any questions.

    #331635

    Hello,

    The token you have provided is not workable, I have got to the home page. When I added wp-admin, the page is not found. Please check and provide the workable credentials.

    Best Regards

    #331645

    nochestudio
    Participant

    Ok please try the credentials below

    #331781

    Hello,

    I try to enter and I get “ERROR: User can’t find.”

    Please provide the workable credentials.

    Best Regards

    #331784

    nochestudio
    Participant

    ugh that’s frustrating, don’t know why it’s giving issues. Please try the new link for a temp login below. Thank you.

    #332059

    Hello,

    Please create a new user from scratch with Admin rights.

    Best Regards

    #332060

    nochestudio
    Participant

    see below

    #332094

    Hello,

    Please update the theme up to the 6.2.3 has been released today. Please check the issue and let us know if the problem persists.

    Best Regards

    #332115

    nochestudio
    Participant

    Updated to the new release and the issue is still there. Please take a look at the site. Thank you.

    #332204

    Hello,

    You have created the attributes, however, you have not assigned them to any products: https://gyazo.com/cc0b3814e26bca6b772f07d82955cc16 and https://gyazo.com/53eca9902c049f57d31851611dd50e2c

    Please assign the products to each attribute item and all the filters would show in the sidebar.

    Best Regards

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Viewing 14 posts - 1 through 14 (of 14 total)