shop page error

All products are disappearing from the shop page.
The products still exist in the backend, but the shop (/shop/) page becomes empty randomly.

I noticed this happens because of something related to the theme caching system or the shop loop rendering.

Hello,

To better assist you, could you kindly test the functionality with default WordPress themes such as TwentyTwenty or WooCommerce Storefront? This will help us determine whether the issue stems from our theme or elsewhere.

Regards

Switching the entire live website to TwentyTwenty or Storefront is not possible at the moment because the site is active and receiving customers.

However, the issue only happens with WoodMart, and it is specifically related to the shop page product loop.
The products appear normally in the backend and on single product pages — they only disappear from the shop archive.

Also, the issue happens randomly and gets fixed temporarily after clearing WoodMart theme cache.

This clearly indicates a WoodMart cache or loop rendering issue, not a general WordPress problem.

If needed, you may create a staging site and perform any testing there.
Please proceed with investigating the problem on your side.

In this case, you need to create a staging development copy of your website. There, you will be able to do such kind of experiments without any harm to your production website.

Kind Regards

[Author]

Posts