Shop Page – Products keep disappearing

Hi there,

We are experiencing an issue where products on our shop page disappear after a while. The only temporary fix is to flush the permalinks (via Settings → Permalinks → Save), which causes the products to reappear or using a cache plugin and purging the cache also temporarily fixes it. However, the issue persists, and after a short period, the products disappear again. This is the page where its affected – currently its working since we just cleared the cache, we are also using Hostinger to host this site – https://spv2.webxperts.co.nz/shop/

This behavior is inconsistent, as the product filters continue to show correct product counts, but the actual product listings on the shop page are empty. We’ve tried regenerating the product lookup tables, clearing transients, and flushing permalinks, but the issue reoccurs. We are using the Woodmart theme, and there are no errors in the browser console.

Can you assist in diagnosing what might be causing this issue and how we can prevent it from happening again?

Thank you.

Hello,

I’ve checked your shop page, and at the moment, all products are displaying correctly — I’m not seeing the issue where products disappear.

See Screenshot for clarification: https://postimg.cc/DSMJHRjk

For now, please disable all types of caching, including:

• Server-side cache (Hostinger cache)
• Any website caching or optimization plugins
• CDN cache (if you’re using one)
• Browser cache during testing

Caching is the most common reason for this kind of intermittent product disappearance, so disabling all cache layers will help us identify the real cause.

Best Regards,

[Author]

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