SHOP PAGE TITLE OPTIONS Exclude Categories Issue

I use the exclude categories feature to remove categories from my shop page so they can be separated onto another page. I can no longer add categories to this section. I cannot type anything into the dialog box, and can therefore not select categories to exclude. Do you know how to fix this issue?

Attachments:

You must be logged in to view attached files.

Hello,

Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

Best Regards

Hi Elise,

I have followed your instructions above, but they did not work. I am not using a child theme, I am using the parent theme. I turned off all non-theme related plugins, and the problem was still there.

Do you have any other ideas for how to fix this??

Hello,

Please provide your site admin access to the private area.

Best Regards

Here are the login details

Hello,

Please confirm the permit to deactivate the plugins not related to the theme for the while of checking what may take 15 minutes.

Best Regards

How do I do that? I confirm the permit to deactivate plugins not related to the theme.Do I need to do anything else?

Hello,

I have deactivated the plugins, however the problem persists, please provide your FTP Access to the private area our dev team would look deeper.

Best Regards

Hi there,
Here is the FTP log in information. Please let me know that you have received this information with a reply.
Thank you.

Hello,

Please provide the file route or check the credentials: https://prnt.sc/xn6mrt I see nothing there.

Best Regards

Ok, it should be fixed now. They had something pointed to the wrong place. Please try the same login information posted in my previous post. They also said to use FTP only. Not sure what that means but I’m sure you will.

By the way, am I the only one experiencing this issue?

Thanks,

Mike.

Hello,

The issue has been fixed. We shall fix this in our nearest update as well.

If you have any questions please feel free to contact us.

Best Regards

[Author]

Posts