Shopping Cart display issue
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Hello,
when i click on cart it displays blank page. not all of the time but most of time and the mobile apps were rejected because of this issue.
check attachment
thank you
Hi web-4248,
Thanks for reaching to us.
Can you please check if you disabled IPs / Countries? I cannot access to your sitehttps://prnt.sc/Z0TBrwUCOvyC
I am come from Viet Nam.
Regards,
Hung PD
Hello dear, no we don’t have any restriction when it comes to IP/Countries.
could you please send us the error
Hi web-4248,
Please see screenshot for better understanding https://prnt.sc/Z0TBrwUCOvyC
Regards,
Hung PD
It’s m2home.com not m2home.com.lb
Please try again and let us know
Hi web-4248,
Thanks for details.
Cart page looked very well on my end, please double check https://prnt.sc/oCPpyVNRe4mA
Regards,
Hung PD
Dear Hung,
We appreciate your support but unfortunately this error is happening frequently and not always. If you can try it again after few minutes you will notice the empty cart issue.
Even we couldn’t verify our Application with Apple Store and Google Play and go live on their stores due to this error that has been noticed several times by them.
If you have a way to disable the Cart view please advise so we can have it disable at least temporary to have the approval of Apple and Google.
On a side note, i would like to highlight more on the error, the problem is showing when you click on the cart shortcut (located on the top right side), the widget that slides left from the side of the screen
Hi Teletrade Holding Group,
Thanks for details.
To assist you in the best possible manner, I kindly ask that you please provide me screenshots that illustrate the problem to the Private Content area, this will allow me to thoroughly investigate and address your concerns more efficiently.
Regards,
Hung PD
Yes sure dear
Please check the attached video illustrating the problem
The empty cart is showing after we refresh the page
Sorry i’m trying to send the attachement
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Hi Teletrade Holding Group,
Thanks for your patience.
1. You should deactivate all plugins (except WoodMart Core, Elementor and WooCommerce Plugins) and then reactivate them one by one. This makes it very easy to isolate the plugin causing problems.
2. I kindly recommend you to purge the cache of CDN, disable it temporarily and double check the issue after made the changes.
Regards,
Hung PD
Hello again dear
Would you please advise how to purge the cache of CDN, disable it temporarily. I tried to find it with no luck
Hi Teletrade Holding Group,
Thanks for your patience.
You can contact hosting provider for more details. Also, can you please double check if issue is resolved?
Regards,
Hung PD
No dear the issue is not solved yet
I’m contacting our hosting service provider now.
Meanwhile, is there any script that disables the cart slider on from the main page?
Hi Teletrade Holding Group,
Thanks for your patience.
Are you referring to mini cart https://prnt.sc/SHzffwkWsvU2? You want to turn it off?
Regards,
Hung PD
Hi Teletrade Holding Group,
Navigate to WoodMart > Header builder > edit default header (highlighted star icon) or you can go through the admin bar directly https://prnt.sc/Ct9ehRDvvDV9 and edit the Cart element and set the Without value – https://prnt.sc/ojkcGYODjjYd
Regards,
Hung PD
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