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Shopping cart doesn’t show

Viewing 13 posts - 1 through 13 (of 13 total)
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  • #615742

    Since of the last update the shopping cart is showing empty on stegplattenversand.nl

    please support

    #616046

    Hung Pham
    Keymaster

    Hello kunststofplatendepot.nl,

    Thanks for reaching to us.

    Please clear browser cache, purge cache of plugin / server and check again.

    In general, Wishlist, Cart and Compare pages should not be cached at all, so I suggest you exclude those pages from the cache and recheck the issue.

    If you have any questions please feel free to contact us.

    Best Regards,

    #616057

    I have tried all of this but it’s not solved

    #616473

    Hung Pham
    Keymaster

    Hi kunststofplatendepot.nl,

    Can you please change the account role to admin so I can check issue more deeply?

    Regards,

    #616562

    Hello Hung Pham,

    I got a temporary solution by Elementor, however the root cause is within the woodmart theme.
    See hereby the rsults of the root cause analysis by Elementor:

    Hello Sinan,

    Thank you for contacting us, and I hope you are doing well and having a great day.I am Nada from the Elementor Tier 2 Technical Support Specialist team and I will be your dedicated support agent on this issue.

    Upon detailed investigation, I identified the CSS code that indicates the cart wrapper is being hidden within the Woodmart theme options or its associated style files. Please refer to the following screenshot for reference: linkhttps://prnt.sc/0HsxuKzY2vR2.

    To further verify this issue, I installed and activated the Hello Elementor theme for testing purposes. In this environment, the Cart page displayed and functioned correctly, as shown in the screenshots below:
    – Activated Hello Elementor theme: linkhttps://prnt.sc/jlI5gqKsZq7f
    – Cart page: linkhttps://prnt.sc/Zi4aYWvObjZa.

    As a temporary workaround, you can use the following custom CSS code to display the content on your Cart page:

    As a temporary fix, you can try to use the custom CSS code in order to show the content on your cart page:

    .cart-content-wrapper>*:not(:is(.cart-data-form,.cart-totals-section)){
    display:flex;
    }

    This code should help make the content visible on the Cart page until a more permanent solution is implemented.

    However, for a comprehensive resolution, I recommend reaching out to the support team for the Woodmart theme. They have the expertise and access necessary to troubleshoot and address issues related to the theme’s functionality. As this involves third-party theme code, it falls outside of our control and scope of support.

    Can you solve this?

    #617413

    Hung Pham
    Keymaster

    Hi kunststofplatendepot.nl,

    Thanks for your patience.

    To better assist you, could you kindly test the functionality with default WordPress themes such as TwentyTwenty or WooCommerce Storefront? This will help us determine whether the issue stems from our theme or elsewhere.

    Regards,

    #618079

    Hi hung pham,

    After the latest theme update the cart is gone again.
    The css code before resulted in a fix but doesn’t function anymore, where is this going wrong?!!

    .cart-content-wrapper>*:not(:is(.cart-data-form,.cart-totals-section)){
    display:flex;
    }

    #618084

    see hereby the login for admin

    #618112

    Hung Pham
    Keymaster

    Hi kunststofplatendepot.nl,

    Thanks for details.

    It caused by the Custom CSS > global Please remove it and double check https://ibb.co/HXCPDmR

    Regards,

    #618119

    I just removed it but now it doesnt show at all, also not the grey line – can you check?

    #618136

    can you let me know if you can check this within now and 1 hour? otherwise I will rollback a back up of before the update of woodmart.

    please let me know

    #618137

    sorry, you’re right, I deleted it from the right place and is solved now, thanks for the quick support!

    #618550

    Hung Pham
    Keymaster

    Hi kunststofplatendepot.nl,

    Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we’re always here to help!

    If you have a quick minute we always appreciate a 5-star rating on our theme!

    https://themeforest.net/item/woodmart-woocommerce-wordpress-theme/reviews/20264492

    Your feedback is the motivation to improve our work and services.

    Regards,

Viewing 13 posts - 1 through 13 (of 13 total)

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