Shopping Cart Product Image Not Displaying
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I am in the process of developing my new site. It’s not yet live, but almost everything seems to be working fine with regards to images, except for product images in the shopping cart. For the first time testing, I added two items to the cart, then viewed the shopping cart. There is no image displayed for the items added to the cart, but only a thin gray line that I assume would go around the image. I provided a screenshot.
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Hello,
Thank you for purchasing WoodMart and for reaching out.
To troubleshoot this, please deactivate all plugins except the essential ones:
– WoodMart Core
– WooCommerce
– WPBakery Page Builder or Elementor
If the issue disappears, reactivate the others one by one to find the conflict.
If it persists with everything else off, please share your admin credentials in the Private content field and confirm we may temporarily deactivate plugins and switch themes for testing (15 to 20 minutes). Please back up your site before granting access.
Best regards,
XTemos Studio
I tried what was suggested and it did not correct the problem. Any addition support that could be given would be appreciated.
Hello,
Thanks for the update.
Please provide temporary WordPress admin access via the forum’s Private Content field (site URL/login URL, username, and password). Also, keep only the essential plugins active: WoodMart Core, WooCommerce, and your page builder (Elementor or WPBakery). Leave all other plugins deactivated while we check.
Kind regards,
XTemos Studio
The information you requested was sent.
I also don’t know if it’s related, but the home page does not seem to load right. It never did since I installed the theme and it seems like a style sheet may be off or something. It does not display like the demo does.
Hello,
Thanks for the update and for sharing access.
We found the root cause: your site URLs are set to http instead of https. This breaks asset loading and explains both the missing product images in the cart and the homepage styles issue (see screenshot: https://gyazo.com/7faf0ee13cbdac6d1113156e899f982f).
Kind regards,
XTemos Studio
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