shopping cart updating quantity of product error

Hello,
When customers try to update the quantity of a product inside the shopping cart and in the product page manually it won’t show any number inside the white box.
I’ve added photos to show exactly where the problem is. Thank you.

Attachments:

You must be logged in to view attached files.

Hello,

Thank you very much for choosing our theme and for contacting us.

Please deactivate all the plugins except these ones:

Slider Revolution
WPBakery Page Builder or Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG

If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

Best Regards

[arielaviv360]

The problem is with Elementor.
Is woodmart not compatible with elementor?
Is wpbakery superior?

• This reply was modified 1 year, 11 months ago by arielaviv360.
• This reply was modified 1 year, 11 months ago by arielaviv360.

I confirm the permission to deactivate plugins and switch themes if needed.

Hello,

I have deactivated the plugins and now it works: https://gyazo.com/94ee7f6b429e3416ddfefd3c65e638a3

Please enable the plugins one by one to detect which one causes the problem.

Best Regards

As I already said,
I already did what you did and the problem is with elementor.
Can you fix that?

There is a conflict with elementor pro and woodmart theme + slider rev.
I also contacted elementor pro support.

My current problems:
1. The quantity value of a product is not showing when the WoodMart theme is active (it does show with Elementor and Elementor Pro active alongside Astra).
2. The Mega Menu does not work with Elementor-Pro active.
3. Revolution Slider disappears when Elementor Pro 3.9.0 is active. (This one is probably not your responsibility)
Elementor support team says this :
“Because this problem is not coming from Elementor but a third-party plugin or theme that is conflicting with Elementor, you will need to contact the support team of the Plugin/Theme causing the conflict.”

Please help asap, thank you.

I managed to solve all the problems besides this one:
1. The quantity value of a product is not showing when the WoodMart theme is active when Elementor is active.

Help, thanks.

Hello,

Please check now. You should have disabled the shopping cart widget in the Elementor Settings: https://gyazo.com/06f64c9003ba976593f1ef4288757fbf

If you have any questions please feel free to contact us.

Best Regards

Thank you very much.

It’s still not working though

Hello,

The problem is caused by the plugins. You need to deactivate the plugins as suggested above and then activate them one by one to detect which one causes the problem.

Best Regards

I already did that and detected that the problem is with elementor.
Can you solve that?

Hello,

I deactivated all the plugins except Elementor and other theme related, the error was gone.

Please try once more:

deactivate all the plugins except these ones:

Slider Revolution
WPBakery Page Builder or Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG

Check how it works.

Best Regards

I did the same and the error still exists. (deactivated all plugins except elementor and theme related plugins)
Am I missing something?

I fixed the error with custom css! thank you for the help.

You are welcome! We are here to help.

Wish you a wonderful day!

[Author]

Posts