Shopping Cart Widget- Display widget

Hello sir, we have an issue with the display widjet on shopping cart. In mobile version when you are logged in for first time the website and with empty cart, when you are trying to add a product to the cart from the SINGLE PRODUCT VIEW (NOT) from the catalog, then the sidebar doesnt appear at all and we are seeing an blank page. Propably something is going on with js file but can you have a look?

Thanks in advance

Hello,

Please, send us your admin access so we could be able to log in and see how it works.

Kind Regards

Hello we are resubmiting credentials for our website

We can’t reproduce the issue now with a mobile device. Could you please record a short video so we can see how to reproduce it?

We have attached a wetransfer link with a screen recording

Strange, but we tested with a few devices including iOS and Android and it works correctly. Here is a video https://drive.google.com/file/d/1lewVgnPxKLC-XCPwkMRGH_pMuEsbTYtV/view

We face this error when we are using the widget. sidebar. The pop up works fine.
But we have change it in order to have a good experinece for our customers.

If you enable widget sidebar then you are going to face the same issue

We tested with the sidebar as well https://drive.google.com/file/d/12-Dz302EjBB3kdfhTPCg0n8rgu10Og90/view

The problem still exists. Please reproduce the issue from ingognito mode. The problem appears only the first time you are trying to add product. If you do one time then works fine. But the problem is when you try for the first time without having visit the site again in the past. So you have to reproduce with clear cache like a first time visit in the website. Try with incognito mode

We tested it again but still see the same https://drive.google.com/file/d/1YexVMbGOlNSnOBArMSjIDDLnKsYi6dD7/view?usp=sharing
We don’t know what else we should do to see the problem. Maybe there is something with your browser or device. Try to check how it works with a few other mobile devices.

No sir.
We have tried over and over again and it fails on every mobile phone we tested , Android , Iphone etc !!!
We tested many phones and this type of widget keeps not working on our site !
I wonder how this is working only for you !!! Maybe you have a cached page in your broweser ?
Please do this:
1. Clear your browsers cache.
2. Enable in the admin panel the side cart widget of the theme.
3. Enter our site and make sure that the cart is empty.
4. Add a product in the cart , from the single product page , not from the catalog.
The bug is present the first time you are adding a product in the cart. If you add a second or third item , then it works normally !!!

It seems that it is working now , for the present !!!

We are glad that you sorted it out. Let me know if you need any further assistance.

Have a nice day!

Hi! How did u solve this problem? I have EXACTLY the same. Thanks in advance!

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