Short description is missing / not showing

Hi,
After the latest update to the theme , for some reason the short description is missing even if it is enabled in the element , i am not sure if the cause do to the update and the implement of the waitlist but the issue is there since the latest update , please check screen shot , it feels like it trying to shows but it doesn’t.

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Hello,

In this case, is there any chance that you could give me access to the dashboard area so I can have a look at the settings on your website, please?

Kind Regards

Hi luke ,
Just to add that waitlist is causing even some of the product to look messed up , you need to tell me what i need to look at and i will do it ! Thanks.

It looks like there’s an issue with that waitlist CRITICAL Uncaught Error: Call to a member function is_in_stock() on false in /var/www/vhosts/mywebsite/httpdocs/wp-content/themes/woodmart/inc/integrations/woocommerce/modules/waitlist/class-frontend.php:368 and there’s so many errors :

[internal function]: XTS\Modules\Waitlist\Frontend->XTS\Modules\Waitlist\{closure}()
#1 /var/www/vhosts/mywebsite/httpdocs/wp-content/themes/woodmart/inc/integrations/woocommerce/modules/waitlist/class-frontend.php(363): array_filter()

#2 /var/www/vhosts/mywebsite/httpdocs/wp-content/themes/woodmart/inc/integrations/woocommerce/modules/waitlist/class-frontend.php(398): XTS\Modules\Waitlist\Frontend->get_out_of_stock_variations_ids()

please how to remove this waitlist ! or how to resolve , thanks .

Hello,

Try to enable these patches – https://take.ms/BvzQW in WoodMart -> Patcher.

In general, the waitlist can be disabled in Theme Settings -> Shop -> Waitlist.

Kind Regards

Hi ,

All of the patches are applied long time ago , i am sure the waitlist or the latest update have caused something to the theme ! is there anything else we can do ? Thanks.

This is a lot errors : This is all caused in the last updated and with the addition of waitlist !

2024-08-31T13:01:24+00:00 CRITICAL Uncaught Error: Call to a member function is_in_stock() on false in /var/www/vhosts/mydomainname/httpdocs/wp-content/themes/woodmart/inc/integrations/woocommerce/modules/waitlist/class-frontend.php:368
Stack trace:
#0 [internal function]: XTS\Modules\Waitlist\Frontend->XTS\Modules\Waitlist\{closure}()
#1 /var/www/vhosts/mydomainname/httpdocs/wp-content/themes/woodmart/inc/integrations/woocommerce/modules/waitlist/class-frontend.php(363): array_filter()
#2 /var/www/vhosts/mydomainname/httpdocs/wp-content/themes/woodmart/inc/integrations/woocommerce/modules/waitlist/class-frontend.php(398): XTS\Modules\Waitlist\Frontend->get_out_of_stock_variations_ids()
#3 /var/www/vhosts/mydomainname/httpdocs/wp-content/themes/woodmart/inc/integrations/woocommerce/modules/waitlist/class-frontend.php(108): XTS\Modules\Waitlist\Frontend->get_variable_form_data()
#4 /var/www/vhosts/mydomainname/httpdocs/wp-includes/class-wp-hook.php(324): XTS\Modules\Waitlist\Frontend->render_waitlist_subscribe_form()
#5 /var/www/vhosts/mydomainname/httpdocs/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()
#6 /var/www/vhosts/mydomainname/httpdocs/wp-includes/plugin.php(517): WP_Hook->do_action()
#7 /var/www/vhosts/mydomainname/httpdocs/wp-content/themes/woodmart/woocommerce/content-single-product.php(187): do_action()
#8 /var/www/vhosts/mydomainname/httpdocs/wp-includes/template.php(812): require(‘…’)
#9 /var/www/vhosts/mydomainname/httpdocs/wp-content/plugins/woocommerce/includes/wc-core-functions.php(284): load_template()
#10 /var/www/vhosts/mydomainname/httpdocs/wp-content/themes/woodmart/woocommerce/single-product.php(28): wc_get_template_part()
#11 /var/www/vhosts/mydomainname/httpdocs/wp-includes/template-loader.php(106): include(‘…’)
#12 /var/www/vhosts/mydomainname/httpdocs/wp-blog-header.php(19): require_once(‘…’)
#13 /var/www/vhosts/mydomainname/httpdocs/index.php(17): require(‘…’)
#14 {main}
thrown in /var/www/vhosts/mydomainname/httpdocs/wp-content/themes/woodmart/inc/integrations/woocommerce/modules/waitlist/class-frontend.php on line 368

Please can we think of what causing this ? Thanks .

In the space where the short description suppose to appear , i can see this code is trying to be executed or appear instead of the short description… not sure if this helps.

<div id=”payment-method-message” class=”StripeElement” style=”–wc-bnpl-margin-bottom: 20px;”><div class=”__PrivateStripeElement” style=”margin: -4px 0px !important; padding: 0px !important; border: none !important; display: block !important; background: transparent !important; position: relative !important; opacity: 1 !important; clear: both !important; transition: height 0.35s !important;”> theres iframe of stripe and so on…

Hi ,
I don’t think its the short description because i have checked the products and it seems they don’t have a short description but i think its something related to Stripe element or waitlist causing that space in there but and also waitlist causing errors.

Hello,

Please, confirm the permission for plugins deactivation, and switching to the parent/default theme. As soon as we complete the testing we will enable it all back. Also, send the admin access via the private area.

Kind Regards

Hi Luke ,

I have deactivated all the plugins but that doesn’t help ! I will try when I get home later on send the details but tell me is there anyway to downgrade to the previous version ! Without affecting the site . Thanks

Hello,

Only via installing the previous version manually via Appearance -> Themes -> Add new.

But I suggest you send us the admin access so we can investigate it so you do not need to downgrade to the previous version.

Kind Regards

Hi luke just to clarify the issue is not with short description but it’s more with waitlist not working properly and also with the blank space i showed in the screenshot , the blank space seems coming from Stripeelement each time i visit a product you can see there’s a GREY square appear and disappear in a second , when i did google chrome dev tools i can see its calling StripeElement …

Now waitlist is causing this issue once activated it and does the issue not in all product but certain products , please check screenshot.

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Hi ,

I will provide my backend in the extra information , please check woocomerce logs , you will be able to see the error , i have left the waitelist activated and i have provided the link to see where the issue occurs FOR THE WAITLIST , also i need you to check for me why this space goes greyed ! Please check RECORDING for GREYED thing that appears in every product , thats the stripeelement , never had this issue before . Thanks

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Is there any progress yet with this issue I am facing ? Thanks

Hello,

I apologize for the delay.

1. This error appeared because you have an invalid variation – https://monosnap.com/file/IGHB6GGFXGo7zZ31KNiNTM2fQfaenD, it was fixed in your site, in general, such a fix will be available by default in the next version.

2. The same happens on the default theme – https://take.ms/61fWr so most likely the issue is related to the plugin itself.

As for the description, on my side it works well, here are screenshots: https://take.ms/7AbN2, https://take.ms/mExFd

Kind Regards

Hi Luke ,
Thank you so much , so from my understanding the error was fixed but it still showing the grey thing and that will be fixed in the next version is that right ? Which plugin is causing it pls ?

Thanks .

Hello,

1. The issue with Waitlist is related to the variation that doesn’t has a price – https://monosnap.com/file/IGHB6GGFXGo7zZ31KNiNTM2fQfaenD

2. The gray thing is happening on the default theme – https://monosnap.com/file/GUGVllI7Xt6noQyd6QjAwrYSJmvDt4 it means that the theme is not affecting it, it’s something related to the plugin itself. So we can’t fix that as the same happens on the default theme therefore it’s not a theme issue.

Thank you for your time.

Kind Regards

So the issue number is fixed ? but issue number 2 is related to the plugin ? can you specify please which plugin ? what i should say to the plugin developer so they can fix it ? please i need to know which plugin ? is that woosa ? Thanks .

Please when you have time can you specify which plugin you are referring to ? Thanks.

Hello,

1. Yep, that issue is fixed on your website.

2. It looks like that field is related to the “WooPayments” so it could be their issue, I suggest you contact with them and ask to investigate it.

Kind Regards

Thank you !

Hello,

Always remember that you can reach out to us with any questions you may have.

Thank you for your time and patience.

Kind Regards

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