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side menu and checkout crashes site when exiting on mobile and tablet

Viewing 6 posts - 1 through 6 (of 6 total)
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  • #345739

    alden@lotslotsmore
    Participant

    when I attempt to close the side menu on mobile the site redirected me to http://www.mysite.com/mysite.com

    It gives me the error provided in one of the screenshots.

    The other screenshot indicates the area I would click to close the side menu (the empty area with red scribbles). Upon clicking this empty space to close the side menu it it redirects me to a page with the error message in one of the screenshots attached.

    please go to my site and test it when using the off canvas menu.

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    #345816

    Hello,

    Please deactivate all the third party plugins and provide the admin panel login details of the website.

    Best Regards

    #345843

    alden@lotslotsmore
    Participant

    hi there I have attempted everything and the issue remains. I have provided login details to my site. I have also made a backup. you can disable the plugins again if needed.

    #345877

    Hello,

    Your issue has been Resolved. Please clear cache and check back.

    Screenshot for Clarification: https://gyazo.com/ed04e5dec6bae4c47b08625c4f8354f0

    Best Regards

    #345879

    alden@lotslotsmore
    Participant

    Absolutely amazing service!!!! Thank you so much everything works perfectly.

    #345883

    Hello,

    We are Glad that you loved our Theme and Support Staff. We wish you all the best.

    If you do not mind, can you please leave a 5 stars rating for our Theme & Customer and Technical Support by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in future. It would encourage our work a lot. If you like our Theme and Support.

    Thanks for contacting us.
    Have a great day :-)

    Topic Closed.
    Best Regards.

Viewing 6 posts - 1 through 6 (of 6 total)

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