Sidebar Login is not working properly (You need to log in twice)

When trying to log in from the Woodmart AJAX sidebar, the first time it always fails without an error.
However, if I try again a second time, the login works perfectly.
If I use the browser in incognito mode, the login works correctly from the first attempt.
If I switch to a traditional theme where I access the classic login page (/my-account), the problem doesn’t occur.

I’ve tried removing all non-theme plugins, but that doesn’t solve the problem and there is no cache on my server that could be causing the problem.

I believe the JavaScript file loginSidebar.min.js, which handles sidebar login, may be served cached or with expired nonces, which is preventing it from working properly on the first load of the website.

I really need an urgent solution to this issue. Searching the forum, I see that other people have also had this problem, and I don’t see a clear solution.

Hello,

Thank you for reaching out to us regarding the issue with the WoodMart AJAX sidebar login functionality. To better understand and assist you in resolving this problem, could you please provide a video demonstrating the issue? This will allow us to observe the steps taken and any potential errors that might not be immediately apparent.

We appreciate your patience and cooperation as we work towards a solution.

Thank you and regards

I’ve attached a video showing that the first time you log in, it doesn’t work, and you have to log in twice.

Note: The first time you access the page, there won’t be a problem, since no cookies or session data have been stored. However, from that point on, you’ll need to enter your data twice to log in every time you access it.

I’ve attached a video less than 2MB.

Attachments:

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Hello,

Please update the theme to the latest version 8.2.2, clear your browser cache and test how it works.

Kind Regards

I’ve updated the theme to the latest version, cleared cookies and cache, and the problem persists. You can check it yourself with the username provided.

Please help me, I can’t resolve this problem by myself, because something is not working properly.

Could you please temporarily disable all plugins that are not related to our theme so we can check what is wrong?

Done.
You can check it. Only the plugins indicated in the image are active.

Attachments:

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As I can see, it works as expected at the moment https://gyazo.com/5de3d78d43c834b78853b6dbe7cc1932

The test you are performing is incorrect. Your browser is in incognito mode. The problem occurs when the browser is running in normal mode, not the first time you access it, but when you try to access the page again.

Steps to follow for the test:
1) Log in from the normal browser (not incognito mode).
2) Once logged in, completely close the browser.
3) Reopen the browser and try to log in (the first attempt will fail).
4) If you completely close the browser and reopen the website, the first attempt to log in will fail (and you will only be able to log in on the second attempt).

Try to add the following PHP code snippet to the child theme functions.php file to fix this

add_filter('wp_speculation_rules_href_exclude_paths', function ($exclude_paths) {
    $exclude_paths[] = '/mi-cuenta/';
    return $exclude_paths;
});

Done, but the problem persists.
It hasn’t been resolved with that feature…

Try to add the following lines as well

add_action('woodmart_my_account_side_login_form_action', function () {
	return wc_get_page_permalink( 'myaccount' );
});

Kind Regards

This code has modified the page’s behavior. Now, when you try to log in, instead of logging in, you’re redirected to the My Account page.

The expected behavior would be to log in when you click the button, not redirect to the My Account page.

From my perspective, the problem is related to a session cookie or some function that doesn’t always refresh, since after 10-15 minutes, logging in works the first time. We should look into that.

It is not related to cookies or sessions. The problem is that we can’t reproduce it using different computers. Could you please test it with a different machine and send us a video?

It’s clearly a problem with the functionality of this theme’s login sidebar. Switching to another theme doesn’t cause the problem, and you can even verify that it’s not working properly on your own domain, http://www.xtemos.com, where you have implemented the same login functionality. I’ve tried it on three different computers and two browsers (Chrome and Edge). The same problem occurs on all of them.

I attach a video from your own page.

Attachments:

You must be logged in to view attached files.

We have added the fix to our website as well. Now it works correctly. Please test from your end. Don’t forget to clear the browser cache.

What changes have you made to your page? It’s still crashing on my site, but I think it’s working on your domain now.
Could you please describe it more clearly?

We added the code snippet we sent you earlier in this topic.

It’s still not working properly on my domain. It doesn’t seem like the same fix was applied, as the behavior is different.

Unfortunately, I don’t see how this support can help me.

We see the fix added on your website and we don’t see the problem at the moment while we were able to reproduce it before you added the fix. The only question is why you still see the problem on your computer. Most likely, due to some kind of cache.

Unfortunately, it keeps happening the same way. Testing it is as simple as following the steps indicated.

I’ve tested it again on two different computers, two different browsers, and two different phones, and the behavior is always the same.

Could you please send the exact URL to the page where you test it? We will check if the fix is applied and test it again from our end and send you a video.

I send you again the exact URL and user… is the home page.

Steps to follow for the test:
1) Log in from the normal browser (not incognito mode).
2) Once logged in, completely close the browser.
3) Reopen the browser and try to log in (the first attempt will fail).
4) If you completely close the browser and reopen the website, the first attempt to log in will fail (and you will only be able to log in on the second attempt).

We tested this one more time on this website and it works without any issues. Here is a video https://monosnap.com/file/mzEEv001LMH3IykY8aNEJBeXsGbVYY

The test isn’t done correctly. You’ve included the logout step, but I haven’t indicated anywhere that you have to log out. I’ll explain the steps again:

1) Log in from the normal browser (not incognito mode).
2) Once logged in, completely close the browser (WITHOUT LOGGING OUT).
3) Reopen the browser and try to log in (the first attempt will fail).
4) If you completely close the browser and reopen the website, the first attempt to log in will fail (and you will only be able to log in on the second attempt).

Please record a video of exact steps so we can try to reproduce it.

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