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Sidebar missing after upgrade

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  • #332465

    ortech
    Participant

    Hello!
    Our shop sidebar filters/widgets are missing from all shop pages on both desktop & mobile following an upgrade.

    Please advise.

    Thank you!

    #332536

    Hello,

    Please try installing the Classic Widgets plugin.
    https://wordpress.org/plugins/classic-widgets/

    And then re-add the widgets to the shop page widget area under Appearance >> Widgets and check back..

    Best Regards

    #332605

    ortech
    Participant

    Hi, thank you.

    1. Do we know why did it happen? did others report this as well? we had over 30 WooCommerce Layered Nav widgets in there that we need to restore.

    2. Do we have to use the ‘classic widgets’ plugin? it was never required before and the integral block-based widgets system seems to work correctly when we’re re-adding the widgets manaully.
    With that said, we did install the plguin but we have an issue with the ‘WOODMART WooCommerce Layered Nav’ widget. The autocomplete feature for the category filter doesn’t work so we cannot limit the filters to only a specific category.

    I added a picture from our backup environment from a previous version and a picture from our live site.

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    #332756

    Hello,

    1) Sorry but we haven’t encountered such an issue before. You can try restoring a backup.

    2) For the widgets please deactivate all the third party plugins then check back.

    Best Regards

Viewing 4 posts - 1 through 4 (of 4 total)