Sidebar widget from the Archive product layout not on the side, mobile apearence

Hello,
I have a few problems with the site:
1. SIDEBAR: Can you please help me with the side bar widget? I’ve tried everything and nothing seems to work. I’m editing the product archive page and I want to put a sidebar on the left side with all the product categories. So I went in Appearance -> Widgets , put the categories in the Shop page widget area. The result is that the categories are on the page, but not on the side. Also On theme settings->product archive-> sidebar is selected to be on the left side, medium dimension.
2. Visualising on mobile phone: I’ve made a few changes on the archive page layout, but on the mobile phone is still the old page . In other words when I visualize the page in the responsive mode ( desktop and mobile) everything seems in place but on the personal mobile phone , not. The modifications i’ve done are saved.. so I don’t really understand why.

Thank you so much for your help!

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Hello,

Sorry to hear about the inconvenience but can you please once make sure your WoodMart theme and Core plugin is updated to the latest version and then check back the issue again on your Site. The latest version of the Theme running is 7.1.4 and the Core version running is 1.0.36. If it is not updated then you can update the Theme and Core following the Documentation Guide: https://xtemos.com/docs-topic/update-the-theme/

If the issue still persists after updating the Theme and Core plugin, then could you please once try deactivating all the third party Plugins on your Site, remaining the Theme required ones activated. If the issue gets resolved, then reactivate them one by one to see which Plugin is causing the issue.

If somehow the issue still persists, then please take complete Backup of your Site first, then provide us the WP-ADMIN Login details of your Site in the Private Content field along with the permission to completely debug your Site which includes deactivating all the third party Plugins and removal of on-Site Customization changes too, so that we can thoroughly check this issue on your Site and assist you accordingly.

Best Regards

[Author]

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