Single Page CPU Overload

Hello guys, since we installed the theme we notice an high processing consume on the single page. (See attachment)
We don’t thing we are running any plugin on this page that could create this.

Do you mind taking a look at it. Feel free to access with the information provided.

Do keep in mind this is live site, any changes we will need to be notified prior to make it.

Regards

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Hello, is there any update on this? We keep having major overload on our website because of the theme. It looks like when someone hit the single page product it creates a php loop. Can we get assistance on this?

access(“/home/ylahjaz/publichtml/wp-content/plugins/woocommerce/templates/single-product/price.php”, FOK) = 0
openat(ATFDCWD, “/home/ylahjaz/publichtml/wp-content/plugins/woocommerce/templates/single-product/price.php”, ORDONLY) = 15 fstat(15, {stmode=SIFREG|0644, stsize=866, …}) = 0
mmap(NULL, 866, PROTREAD, MAPSHARED, 15, 0) = 0x14e7a27b6000
munmap(0x14e7a27b6000, 866) = 0
close(15) = 0
openat(ATFDCWD, “/home/ylahjaz/publichtml/wp-content/plugins/woocommerce/templates/single-product/price.php”, ORDONLY) = 15 fstat(15, {stmode=SIFREG|0644, stsize=866, …}) = 0
read(15, “<?php\n/**\n * Single Product Pric”…, 866) = 866
close(15) = 0
access(“/home/ylahjaz/publichtml/wp-content/plugins/woocommerce/templates/single-product/stock.php”, FOK) = 0
openat(ATFDCWD, “/home/ylahjaz/publichtml/wp-content/plugins/woocommerce/templates/single-product/stock.php”, ORDONLY) = 15 fstat(15, {stmode=SIFREG|0644, stsize=776, …}) = 0
mmap(NULL, 776, PROTREAD, MAPSHARED, 15, 0) = 0x14e7a27b6000
munmap(0x14e7a27b6000, 776) = 0
close(15) = 0
openat(ATFDCWD, “/home/ylahjaz/publichtml/wp-content/plugins/woocommerce/templates/single-product/stock.php”, O_RDONLY) = 15

Hello,

Could you please disable all plugins except these ones:

WPBakery Page Builder or Elementor
Woodmart Core
WooCommerce

If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

Let me know the result.

Kind Regards

Hello guys, this is a live site. We know how to do basic troubleshooting, but can’t do that with a half a million dollar a month site running. Our Relic dashboard clearly shows an issue with your single page template that creates a loop in php and starts stacking. We created a script to temporarily stop the client from accessing the single page.
If there is no other way for you guys to review please let us know. We will then go ahead and plan on our side a sprint for a theme change with our theme.

Best Regards

Hello,

There is any chance that you create a clone of your website and move it to the staging platform so we can investigate the issue properly?

Looking forward to hearing back from you!

Kind Regards

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