Single Product Crashes whenever I touch the swatches design

Hi, I purchased The woodmart template through envato mraket.
I have a problem that the single product keep crashing every time I try to use swatches. I don’t know why and haven’t seen any errors that I can see the problem.
The single product is looking very bad although there is a layout design for it, and before it crashed, the swates were not showing. Can I receive help with this issue?

Thanks in advance

Hello,

Thank you for reaching out and for using the WoodMart theme.

To resolve the issue with your single product page crashing, could you please provide us with some screenshots of the problem? This will help us better understand the issue. Additionally, try disabling all third-party plugins temporarily to see if the problem persists, as sometimes plugins can cause conflicts.

If the issue continues, please provide us with admin access to your site so we can investigate further. You can securely share the credentials through the Private content field.

We are here to assist you in resolving this matter promptly.

Regards

I attach two images, the layout and the crashed version

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Also why aren’t the swatches showing? I want it to show images in the color attributes

Hello,

Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it?

Thank you in advance

[Artem Temos]

OK Sorry for the delay,

I started again in a clean installemnt and still have problems with swatches that are not showing in archive pages, only products that come with the template show shwatches on archive but not variable products that I created.
What am I doing wrong here? Why is it not showing my product’ only products that come with the template?

Smart watches wood edition product shows swates
טבעת אמורינו has swatches but they are not showing

Thanks in advance
Timna

• This reply was modified 2 weeks, 6 days ago by Artem Temos.

Please disable all plugins that are not related to our theme on this website so we can check.

Including Elementor?
I disabled all others apart from Elementor

We have added swatches to your product but don’t see any problems. Please test from your end and check how it works.

Example:
this ring has swatches
https://www.hirsch.timnati.com/product/%d7%98%d7%91%d7%a2%d7%aa-%d7%90%d7%9e%d7%95%d7%a8%d7%99%d7%a0%d7%95/

It shows in single product
doesn’t show in archive

WHY?

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You need to deselect the attribute to be used for swatches on the shop page for this product to fix this https://monosnap.com/file/vaYNMlidDRIKF9QUxmmANMiD3phbHH

Did not work

As we can see, you didn’t deselect the attribute for this product, so that is why it still doesn’t work.

I used the exact setup as a product that does have the swatches show

I also tried to change in this other cloned website: https://hirsch.timnati.quick-servers.com/
all products don’t have attribute selected yet none show the swatches

Never mind, I installed another plgin for swatches that works

OK, do you have any other questios I can help you with?

[Artem Temos]

Yes, in this duplicated website I was not able to change the product carousel to 1 item in mobile.

• This reply was modified 2 weeks, 3 days ago by Artem Temos.

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We have set 1 column for mobile devices, and it works correctly at the moment. Please test from your end https://gyazo.com/595eb63b65a5e8a61ca99746d0f71470

Looks good.
How did you do that and why didn’t it work where I stated it?

When we visited your home page, this value wasn’t set. So we just set it, and now it works.

Thank you very much

You are always welcome. Feel free to contact us if you have any further questions.

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