Single Product image click leads to image showing on new page and not lightbox

When I click on any product image on the single product page it opens that image as a new page. But it should open the lightbox, i think. When I go back with the browser (safari) “back” button it then opens the lightbox. When I go back in chrome, it just returns to the single product page. What I want is to either open the lightbox or zoom the image.

What did I do wrong?

F.e. … https://artedei.com/shop/brands/chanel/chanel-detail-logo/

Other question:
Thant page is made via layout and i there use one of your predefeined single layout templates.
How can i change the settings to loupe instead of opening lightbox? When I use this page via woodmart settings, it works. when i use it via layout, it does not work.

Hello,

Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.

Please, confirm the permission for plugins deactivation, and switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

Best Regards

Attached your credentials.

Hello,

Please disable the two-factor authentification: https://gyazo.com/1718d62752a92f1edcbfc78cfef608a5

If you have any questions please feel free to contact us.

Best Regards

done

Hello,

The problem is caused by incorrect working of preloader with light shot. https://monosnap.com/file/TKvdfGmxYkgAO6q09RoBVCVZCAKk40

If you disable it, everything works properly. You can use WoodMart preloader: https://monosnap.com/file/frHwYdVN40HiofrksraeJRipodDyOk

If you have any questions please feel free to contact us.

Best Regards

Hello Elise!

Did you mean to disable woodmart preloader?
It is disabled and it still does not work (f.e. https://artedei.com/shop/automobile-art/mercedes/amg-gt-brightgreen/).

Or what did you mean? Where can I disable the lightshot preloader?

Regards, Robert

The other question I had also does not work … having a zoom button instead of the lightbox.
–> do you have any solution for that?

Hello,

You have not disabled the preloader: https://monosnap.com/file/pgnmt9DY0yDScGGgSQMbPUDq7ow1dB

Please disable and check again.

Best Regards

Ok.
It works now.
But I think you should work on this bug in the future.
Kind regards, Robert

You are welcome! We are here to help.

Wish you a wonderful day!

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