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single product images not showing after updating-2
- This topic has 10 replies, 2 voices, and was last updated 6 months, 1 week ago by
Luke Nielsen.
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February 20, 2024 at 11:12 am #541672
OrangeParticipantplease with new version woodmart , fonts one are showning as extended
woodmart override elementor fonts for no reason
could you please figure that out?
in the word file attached there are two scrren shoots one of them for home page and the other one is for another page.
not that footer is built using elementor proPlease we need quick support for this .
Also , we can move back to previous version of website and the problem was not there but by new update of version to 7.4.3 problems started
Attachments:
You must be logged in to view attached files.February 20, 2024 at 12:55 pm #541730
Luke NielsenKeymasterHello,
Please update the access to the admin dashboard: https://prnt.sc/xSuXnMOCYDiK so I can check the settings on your website. Also, send the access via the private area (that is below the message area).
Kind Regards
February 20, 2024 at 6:02 pm #541911
OrangeParticipantCredentials was provided
February 21, 2024 at 10:24 am #542066
Luke NielsenKeymasterHello,
1. In the Elementor I do not see custom fonts, there are defined default fonts, here is a video: https://take.ms/DDgCD
2. In general, it’s bad practice to upload fonts via Elementor because the theme has its own areas to do it. Navigate to Theme Settings -> Typography -> Custom fonts and upload your font: https://take.ms/2zeTY , then assign that custom font in the “Basic” area: https://take.ms/jaPzT
So in such a way, you can apply your custom font for the whole website.
Kind Regards
February 22, 2024 at 12:30 pm #542747
OrangeParticipantFebruary 23, 2024 at 1:18 pm #543147
Luke NielsenKeymasterHello,
I apologize for the delay.
It seems that access to the staging site is not working: https://take.ms/X3yIY , could you please check it on your side?
I await your response.
Kind Regards
February 23, 2024 at 11:28 pm #543320
OrangeParticipantSame credentials please try again. and provide us with solution
February 24, 2024 at 5:35 pm #543458
OrangeParticipantToo long to get help from woodmart ? Why to make customers pay money for you !!!!!
February 26, 2024 at 12:30 am #543638
Luke NielsenKeymasterHello,
Sorry, Our agents work in different time zones so the answer might be expected at another time as well. Usually, it takes a few hours to answer during working time and 12-48 hours on weekends and holidays.
Looks like the issue is related to the additional custom code that is situated in the Child theme, when we enabled the Parent theme, the fonts started to look well. Here is a video: https://take.ms/gvQyOr
Let me know if you have any questions.
Kind Regards
March 3, 2024 at 2:39 pm #545741
OrangeParticipantI am afraid that is not correct , child theme is not able to read font files in same folder why do we have such problems ?
When we try to upload custom font using theme itself it works fine and as expectedMarch 4, 2024 at 10:45 am #545889
Luke NielsenKeymasterHello,
I sent you a video that shows that the issue is in the child theme: https://monosnap.com/file/xuE1ocqiTSEgLFnWXxbRQnWNqCHCk4 , so you have some code that defines a font and it could work wrong so as a result the default font loads on your site. I suggest checking the child theme and removing all fields where the “font-family” or similar custom CSS properties are defined.
Kind Regards
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