Home Forums WoodMart support forum SINGLE PRODUCT LAYOUT GIVING CRITICAL ERROR UPLOADING NEW PRODUCTS

SINGLE PRODUCT LAYOUT GIVING CRITICAL ERROR UPLOADING NEW PRODUCTS

Viewing 8 posts - 1 through 8 (of 8 total)
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  • #536596

    danaranjan
    Participant

    Hi
    website is giving critical error when uploading new products,
    i have disabled all plugings and tested activatiing one by one and seems no plugins are causing this error, then i find out on critical erro message that new layout on woodmart is causing this error,

    How and when this error occurs?
    when uploading new product, once i finsh all particular data and details, i go to publish the product , once i click publish product uploads then shows critical error, but data/product get uploaded but missing elements like, pricing, discount, pricing overlapping, meta tag missing etc

    can you get this fix on the theme please as its causung so much issesand taking so much of our time
    i have attched two screenshots taken from the email i have received from wordpress,

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    #536748

    Artem Temos
    Keymaster

    Hello,

    Please, disable all plugins that are not related to our theme and provide us with your FTP access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
    WoodMart core
    WooCommerce
    Elementor/WPBakery page builder

    Thank you in advance

    #536836

    danaranjan
    Participant

    hi
    unfortunately i wont be able to deactivate all plugins as this is a live website and live sales happening,
    i have checked this method so i have added you all the ftp credentials

    #536837

    Artem Temos
    Keymaster

    In this case, you need to create a staging development copy of your website. There, you will be able to do such kind of experiments without any harm to your production website.

    Kind Regards

    #536844

    danaranjan
    Participant

    hi, its ok you can work on the live website as along as no data is deleted,

    #536929

    Artem Temos
    Keymaster

    We have fixed this in WPBakery settings https://monosnap.com/file/frQHsauIICArEf1aRdOxv7ya72g25N
    Please, test how it works on your website now.

    #537009

    danaranjan
    Participant

    hi yes it is fixed, now however no new products showing on any categories

    #537094

    Artem Temos
    Keymaster

    Could you please record a short video that demonstrates the problem?

Viewing 8 posts - 1 through 8 (of 8 total)