Hi Xtemos Support Team,
I am experiencing a layout issue with the Single Product Page on my website, which uses the Woodmart theme and WooCommerce. The issue is specific to the original language (German) page, where the layout falls back to a basic or default format instead of displaying the proper design. However, the English language version of the same page shows the correct layout and design.
Website Setup Details:
Theme: Woodmart
Woodmart Version: 7.6.0
WooCommerce Version: 9.3.3
WordPress Version: 6.6.2
Plugins in Use: WPML Multilingual CMS, Elementor Pro, WooCommerce Multilingual & Multicurrency, and various others.
Page Builder: Elementor Pro
Caching Plugins: W3 Total Cache, WP-Optimize
Translation Plugin: WPML Multilingual CMS (German is the original language, English is the secondary language)
Problem Description:
The German (original language) Single Product Page does not render the layout correctly and appears as a fallback layout. On the other hand, the English version of the same product page displays perfectly with the correct design and elements. This problem has appeared previously but was resolved by updating WooCommerce. Now, however, it has reappeared and persists despite all plugins and themes being up to date. You can see the “deutsch” (german) version of the single product layout and the “englisch” version. It should both look like the “englisch” version.
I put the cloned version of my website in the private content.
What I’ve Tried So Far:
Cleared the cache in W3 Total Cache and WP-Optimize.
Checked for any WooCommerce template overrides in the Woodmart theme.
Verified that all WPML translations are synchronized.
Updated permalinks in WordPress settings.
Edited and saved the product page with Elementor to ensure the layout was applied correctly.
Could you please help me identify what might be causing this fallback layout on the German product page? I would appreciate any guidance on resolving this issue and restoring the proper layout for the Single Product Page in all languages.
Thank you very much for your assistance!
Best regards,
Alexander Neinens
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