Single Product Page

[luiscsepulveda.dev]

Hello, I’m experiencing an issue with my WordPress theme. When I click on a single product, the product page loads in what looks like a mobile or tablet view, even on a desktop, and the product image fails to load. Additionally, the page becomes unresponsive, preventing any further actions. This issue started recently after more than a year of the theme functioning normally, and I’ve already tried updating all plugins, but the problem persists. Could you assist me in troubleshooting this?

• This topic was modified 3 weeks ago by luiscsepulveda.dev.

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Hello,

Thank you so much for purchasing our theme and contacting our support center.

Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
– WoodMart core
– WooCommerce
– Elementor/WPBakery Page Builder

Thank you in advance.

ok. I will do that and I will send you the details

thank you

You need to update the theme to the latest version 7.6 and keep all plugins that are not related to our theme temporarily turned off.

Thank you so much! I just updated the theme, and everything is back to normal.
Could I also activate the other plugins?
You have been so helpful. Thanks!

Sure, you can activate all plugins back and check how it works.

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