Single Product Page – Add To Cart Issue with Multi Currency

When you add a product to the cart on the single product page, it adds the product as the base currency. This only happens on the add-to-cart button and sticky add-to-cart button on the product page. Sample image is attached.

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Also free shipping bars are not compatible with multi currency. It is being calculated incorrectly and free shipping prices are looks extremely high.

I noticed that it calculates the exchange rate twice.

Let me explain it like this: Let’s say there is a product worth $100. And multi currency is active. The exchange rate is in a currency that is 3x and we added it to the cart, and it should appear as 300 (currency).

Since the theme calculates the exchange rate twice, it multiplies it by 3 twice. In other words, it displays it as 900 (currency).

When dynamic discounts are active, there is also this problem on the card and checkout pages.

I was generally happy with the theme, but when multi currency was activated, I encountered many errors.

Hello zafer,

Thanks for reaching to us and appreciate your patience.

To assist you in the best possible manner, I kindly ask that you provide me temporary wp-admin info (wp-admin URL, username, password) to Private Content area, this will allow me to thoroughly investigate and address your concerns in a more efficient.

Kind Regards,

Thanks Hung!

Hello zafer,

Thanks for details.

Please clear browser cache, purge cache of plugin / server and check again. https://ibb.co/4YsxpWS

Kind Regards,

Hi, Hung. Thanks for your feedback. I guess there is a misunderstanding. I recorded a video about the issues. I hope I could explain it in detail.

Thank you.

Hello zafer,

Thanks for your patience.

1. It means you need to add more items to meet free shipping requirements, so it can’t be the same as price of products you added.

I suggest you check the following articles on how to adjust the shipping:

https://10web.io/blog/how-to-set-up-shipping-in-woocommerce/
https://woocommerce.com/document/setting-up-shipping-zones/

2. Single product page

You should deactivate all plugins (except Required Plugins) and then reactivate them one by one. This makes it very easy to isolate the plugin causing problems.

Kind Regards,

Hello, Hung.

1. I’m not trying to make that you said. I don’t know how you understood like this. I mean, when I activate multi-currency, the shipping limits goes wrong. I see it calculates the currency 3 times.

For example: Shipping limit is 100 USD and it must be 140 CAD. But it says 420 CAD.

And if I activate dynamic discounts in theme settings (I need this feature also), then normal product prices are goes wrong too. Then it calculates twise, so 2x.

2. I already did it, and problem comes from the theme. I don’t want to play with theme’s original files.

I disabled the multi-currency because of these problems. And I need to reactive it.

Hello zafer,,

Thanks for your patience.

I’ve passed this topic to one of our developers, and I will let you know once get an answer in the Monday.

Best Regards,

Hello zafer,

Thanks for your patience.

I checked your site again and couldn’t find plugins related to currencies. Can you please confirm me back?

Kind Regards,

Hello, Hung. Thanks for your response.

Yes, I have disabled the currency due to errors. I cannot open it because there is traffic on the site right now. Do you have the chance to do these checks on a demo address?

1. The prices of the products added to the card are distorted. (Converts 2 times according to the exchange rate)

2. The free shipping limit is distorted. (Converts 3 times according to the exchange rate)

3. When you add to the cart on the single product page, it always adds in the store currency. (Not visitor’s currency)

If it works properly on a demo address, I can also compare with that.

Thanks, Zafer.

Hi again, Hung.

I just stopped all ads and activated multi currency with classic WooPay. You can see all 3 issues on the website.

Thanks!

Hello zafer,

I highly recommend you to create a devsite – also called a Staging platform where you can test issues, enable/disable features/plugins thus such changes will affect the main site. The below article will help you to create it:

https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/

Please refer to our detailed article https://xtemos.com/docs-topic/update-the-theme/

Regards,

Hello again, Hung.

I already did it. And they are comes from theme.

Note: Free shipping bar issue looks solved after theme update. But other 2 issues still there.

I attached the video to see in detail about issue. 2x calculating issue comes from dynamic discounts.

And I have no idea about add-to-cart issue in single product pages.

Another update about my previous comment — Add-to-cart multi currency issue > There is same error if we update quantity on the mini cart (not cart page).

Hello again Hung.

The website is still waiting with multi-currency active. So the errors on the page continue. I can’t wait too long like this.

I also tested it with another theme too and the problems were fixed. So the problems are caused by the Woodmart theme.

Unfortunately, if we can’t solve it soon, I will have to continue with another theme.

Sincerely, Zafer.

Hello zafer,

I highly recommend you to create a devsite and I will test on it without affecting to your live site.

Regards,

Hello, Hung.

Staging website is ready. Informations are below.

Thanks.

Hello, Hung.

I’m still waiting for an update. Is there any news?

Thanks, Zafer.

Hello zafer,

I’ve passed this topic to one of our developers, and I will let you know once get an answer.

Thanks for your patience.

Best Regards,

Hello zafer,

Thanks for your patience.

For the dynamic discounts, select Percentage discount https://monosnap.com/file/pF7p0WeqOnZ1rgydMjnDZne6QPvA3M and double check.

Problem with the quantity on the mini cart on your site, it works like this https://monosnap.com/file/bwfULcYq1xFKOJRFZGz2jt4GY90Y9T and unfortunately there is no ready-made solution to solve this problem at this time.

Regards,

Hello, Hung.

Thanks for your response.

Unfortunately, percentage way doesn’t work. But it’s not important because all other problems are must be solved together.

This company will sell to more than 10 countries and the ads are almost ready — they are being tested. But with these issues it is not possible. Has your team started to solve these issues? When will it be solved?

Thanks, Zafer.

Hello zafer,

Thanks for your patience.

You can use WPML or WOOCS which are fully compatible with our theme. https://wordpress.org/plugins/woocommerce-currency-switcher/

Also, try to enable Based on WooCommerce zones option and try again.

Regards,

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