Home Forums WoodMart support forum Single product videos no longer working

Single product videos no longer working

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • #622502

    When I upload a video to a single product, it no longer shows in the carousel on the product page. I have tried with multiple products but they are not showing the video. Screen recording attached.

    Attachments:
    You must be logged in to view attached files.
    #622713

    Artem Temos
    Keymaster

    Hello,

    Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly:
    – WoodMart core
    – WooCommerce
    – Elementor/WPBakery Page Builder

    Thank you in advance.

    #622721

    I have deactivated all plugins.

    #622781

    Artem Temos
    Keymaster

    We just tested this on your website and it works correctly. But as we can see, there is no video uploaded to the product you sent in the first message. Please upload it now and check again.

    #622794

    It’s still not working for me?

    #622799

    Artem Temos
    Keymaster

    We have added the video to that product as an example. Could you please check now? https://gyazo.com/52cbc05a1da7918b783526e7a37e1d23

    #622802

    Yes, I can see it on that one now. How come it’s not working when I do it?

Tagged: 

Viewing 7 posts - 1 through 7 (of 7 total)