Site is Broken – as if WP Bakery doesn't exist
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Subject is content
See image
cheers
David
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Hello,
Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.
if the problem remains, even after the plugins deactivated, please, provide your site admin access to the private area.
Please confirm the permit for us to deactivate the plugins not related to the theme and switch to the parent theme for the while of checking what may take up to 15 minutes.
Best Regards
Did all that, and the issue remained. I’ve had to put the site into maintenance mode.
Hello,
Your site is blocked for entering, please disable all the blocks for a while: https://prnt.sc/13bkax9
Best Regard s
Hi
We fixed it, turns out it was the server cache that was not purging when we purge the CDN after the template update.
thanks and apologies for the inconvenience.
David
Hello,
We are glad you have solved the problem.
If you have any questions please feel free to contact us.
Best Regards
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