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Site Layout Issues with Elementor When Logged Out

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  • #683624

    estelle.r
    Participant

    Hello,
    When I log out of WordPress, the settings I made with Elementor seem to disappear from my site. Once I log back in, they reappear correctly.
    For example, when logged out:
    the fonts change,
    the mobile version no longer respects the configured margins,
    on the desktop version, the promo banner doesn’t display the 3 blocks side by side but shows one per line instead.
    It feels as though the changes made to the template with Elementor are not being applied. Could you please help me fix this issue?
    Thank you in advance.

    • This topic was modified 3 days, 5 hours ago by estelle.r.
    #683674

    Hello,

    Navigate to Elementor -> Tools -> Clear files & Data, Also Make sure both the theme and Elementor are updated to the latest version.

    Clear your site cache and also clear your server cache/CDN (if enabled).

    If the issue remains, share the wp login details so I can further check on your site and give you a possible solution.

    Best Regards,

    #684323

    estelle.r
    Participant

    Thank you for your reply.
    I have already cleared the cache, but the issue persists.
    Please find attached a screenshot of the site when it is logged out. Thank you.

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    #684328

    estelle.r
    Participant

    more screenshots

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    #684421

    Hello,

    The Changes on your site are changing fine.

    See this screenshot for clarification: https://postimg.cc/QFCTpwC5

    For your clarification I have made changes on your site for mobile device: https://postimg.cc/fVzKG4f7

    And check it is changing fine: https://postimg.cc/zVcnP89p, After that I revert back to it.

    Best Regards,

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